Principal Product Manager, Technical, Amazon Aurora Customer Success

AWS Utility Computing (UC) provides product innovations, from foundational services such as Amazon S3 and EC2 to new features that set AWS apart in the industry. As a member of the UC organization, you'll support the development and management of Compute, Database, Storage, IoT, Platform, and Productivity Apps services, including support for customers requiring specialized security solutions.

This is an exciting opportunity to join the world-class service team at Amazon Web Services! Work with top engineers and product managers while developing your skills within an innovative tech company.

Amazon Aurora and RDS Open Source seek a Customer Success Product Manager with a balance of technical knowledge, business acumen, and interpersonal skills. The role involves working with large, advanced customers of Aurora, with a strong background in PostgreSQL, MySQL, MariaDB, or similar relational databases, and experience in technical consulting or customer management.

Amazon Aurora is a MySQL and PostgreSQL-compatible relational database engine that combines high performance with the simplicity and cost-effectiveness of open source databases. It automates tasks like provisioning, monitoring, backups, and upgrades, allowing customers to focus on data and insights rather than infrastructure management.

Key job responsibilities

• Support Aurora and RDS Open Source engineering, product, and operations teams.
• Work directly with major customers to resolve issues and coordinate with business and support teams.
• Prioritize operational issues, guide escalations, engage with senior product leadership, and communicate with customers and internal partners.
• Demonstrate excellent communication skills, customer obsession, and deep experience with relational database technologies, networking, and distributed architectures.

About the team

About AWS

Diverse Experiences

We value diverse experiences. Even if you do not meet all qualifications, we encourage you to apply, especially if your career path has been non-traditional or includes alternative experiences.

Why AWS?

AWS is the world's most comprehensive cloud platform, trusted by startups and Fortune 500 companies alike. We foster a culture of innovation and inclusivity through employee-led affinity groups and ongoing learning opportunities.

Mentorship & Career Growth

We support your professional development with mentorship and resources to help you grow.

Work/Life Balance

We promote flexible work hours and arrangements to support your personal and professional life.

• Several years of experience in software development, network development, IT, or related fields.
• Experience delivering large-scale SaaS, PaaS, or IaaS products through the full lifecycle.
• Several years working with relational databases, preferably MySQL or PostgreSQL.

• 10+ years of relational database experience.
• MBA or equivalent experience.

We are an equal opportunity employer committed to diversity. For accommodations during the application process, visit https://amazon.jobs/content/en/how-we-hire/accommodations.