Data Center Site Operations Manager

Responsibilities (Text Only)

Responsibilities:

1. People Management
   • Deliver success through empowerment and accountability by modeling, coaching, and caring.
   • Live our culture, embody our values, and practice our leadership principles.
   • Define team objectives and outcomes, enable success across boundaries, and help the team adapt and learn.
   • Attract and retain great people, know everyone’s capabilities and aspirations, and invest in the growth of others.
   • Oversee and coach a team on the operation of various systems and equipment within the data center in a safe and professional manner and advise junior colleagues on inspection and supervision issues.
2. Data Center Operations
   • Document and drive alignment on dependencies, supplier contracts, success metrics, resource readiness, operational, supportability, and manageability criteria.
   • Review SLAs, KPIs, and OKRs, and provide input to improve efficiency across IT services.
   • Drive accountability with building landlord to adhere to MSFT service-level agreement.
   • Partner cross-functionally to support global and regional initiatives (e.g., environmental health and safety, risk assessments, certifications).
   • Manage/support alignment to the data center budget and make tradeoff decisions to adhere to sound fiscal practices.
   • Support budget planning and forecasting, and negotiate resources as needed.
   • Plan and coordinate with business partners to maintain data center availability, safety, and security.
   • Follow and adhere to run books provided by Environmental Health & Safety division, report safety or security issues immediately, and uphold a culture of safety.
3. Service Delivery
   • Ensure end-to-end service compliance, quality, and client satisfaction for agreed service levels.
   • Manage client relationships to clarify expectations and deliver solutions exceeding expectations.
   • Apply deep subject matter expertise, escalate issues as needed, and participate in incident management meetings.
   • Lead key processes, prioritize work, and allocate resources effectively.
   • Manage resources for pilot programs and make funding recommendations when necessary.
   • Ensure service quality, compliance, and customer satisfaction.
   • Empower teams for collaborative work and networking opportunities.
4. Data Center Work Environment
   • Drive service implementation, training, quality audits, and support team education.
   • Remove barriers to agility and maintain a broad perspective for cross-organizational strategies.
   • Establish a culture of safety, quality, and customer obsession.
   • Create conditions for successful collaboration and diverse viewpoints.
   • Assess workforce capabilities, delegate work, and act as a trusted resource and advisor.
   • Recognize team successes and promote growth and development of future leaders.
5. Ownership
   • Maintain pride and accountability for service quality and customer experience.
   • Identify and resolve unaddressed issues, escalate or find owners as needed.
   • Drive service management to ensure business leaders understand risks, dependencies, and budgets.
   • Model accountability and morale within the team.
6. Other
   • Embodies Microsoft’s culture and values.

Qualifications (Text Only)

Required Qualifications:

• High School Diploma or equivalent AND relevant experience in mission-critical service management (e.g., IT services, manufacturing, retail, military, physical operations in critical environments).
• Experience working with physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, Data Center Racks/Enclosures, structured cabling).
• Experience leading a diverse, technical team.
• This role requires on-site presence; own transport is advised.
• Ability to meet security screening requirements, including Microsoft Cloud Background Check.

Preferred Qualifications:

• Experience in Critical Environment infrastructures (e.g., UPS, Generators, AHU).
• Managing budgets over $500k.
• Bachelor’s Degree in relevant fields.
• Applicable certifications (e.g., CompTIA, Microsoft, CCNA, ITIL, PMP).
• Experience managing large-scale, complex projects/programs.

Microsoft is an equal opportunity employer. For accommodations, contact us via the provided form.