Operations Manager - Quality and Inventory Control (m / w / d) - Amazon Helmstedt GmbH - M40

Über uns

Do you aim to have a dynamic impact on the world? Are you up for creating solutions and solving tomorrow’s problems today? Then we have the opportunity for you! We’re seeking an efficient ICQA Operations Manager to take ownership of our fulfillment center Inventory Control and Quality Assurance (ICQA). Our fulfillment centers sit at the heart of Amazon’s rapidly growing operations network: they are where we manage our fast-moving inventory. In each fulfillment center, our teams stow deliveries, pick products, package them up, and ship them out. These centers are fast-paced and high-reward environments, where adherence to policies and procedures is key. We need the right leader to ensure reliable delivery to our customers and to uphold our customer obsession.

Key job responsibilities

Your role and responsibilities in the ICQA Team:

1. Support safety programs and ensure compliance for a safe work environment for all associates.
2. Coordinate inventory control maintenance and random counts in line with network strategies, ensuring compliance with SOX.
3. Measure quality, inventory integrity, and accuracy; provide proactive feedback to management.
4. Review customer complaints and defect data; develop action plans to reduce incidents.
5. Identify root causes of inventory deviations through analysis.
6. Lead network-wide fulfillment and operations-focused quality initiatives.
7. Engage in strategic planning, forecasting, and work delegation.
8. Supervise a team of area managers and hourly associates within the FC.
9. Manage Area Managers in ICQA functions and drive team performance.
10. Implement process improvements, motivate team members, and reduce turnover.

Additional responsibilities within operations

1. Gain expertise in fulfillment center processes and exception handling.
2. Review KPIs regularly; analyze behaviors/processes impacting inventory integrity.
3. Collaborate with department managers on projects and system enhancements.
4. Work with Loss Prevention teams to enforce policies.
5. Communicate policies related to process discipline with senior management.
6. Support hiring and interviewing of new managers.

Qualifikationen

• Relevant degree and experience in people/stakeholder management.
• Proficiency in English and German.
• Experience with data-driven decision-making.
• Knowledge of production and supply chain areas.

Bevorzugte Qualifikationen

• Experience with Lean, Six Sigma, and Kaizen.
• Background in logistics, Inventory Control, and Quality Assurance.
• Proficiency with MS Office Suite.
• Initiative, multi-tasking, and results-oriented mindset.

Amazon is an equal opportunities employer, valuing diversity and privacy. For accommodations during the application process, please visit our website for more info.