Customer Success Specialist, Life Science

Customer Success Specialist, Life Science

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JoVE is the world-leading producer and provider of science video solutions with the mission to improve scientific research and education. Millions of scientists, educators, and students worldwide use JoVE for research, teaching, and learning. Our institutional clients include over 1,000 universities, colleges, and biopharma companies, such as the Technical University of Munchen, University of Freiburg, and RWTH Aachen. As a growing company with offices in the USA, UK, Australia, and India, serving clients in over 60 countries, we seek talented and ambitious individuals to join our team.

The Role

The Specialist will collaborate with subscribing universities and research institutions in the DACH region, demonstrating how JoVE video resources support professors in teaching and research.

Responsibilities:

• Engage with professors to integrate JoVE resources into their curricula and increase usage among existing customers.
• Develop relationships with key decision-makers (e.g., Heads of Departments, Deans, Librarians) and research staff through daily outreach (phone calls, demo meetings, emails).
• Increase product awareness within new and existing customer institutions.
• Deliver product presentations and organize webinars at conferences, university seminars, workshops, and onsite visits.
• Gather customer feedback for sales, product, and marketing teams.
• Maintain positive relationships with customer institutions to provide support, ensure satisfaction, and promote retention.

Requirements:

• A Master's degree or PhD in Life Science disciplines.
• 1-3 years of experience in sales and service within the education or publishing markets (preferred).
• Fluent in German communication skills.
• Strong interpersonal skills and passion for remote relationship-building.
• Excellent listening skills and attention to detail.
• Knowledge of education trends and challenges in areas such as Biology, Chemistry, Medicine, Physics, Engineering, or Psychology.
• Experience with networking and cold calling.
• Knowledge of STEM publishing (preferred).

Why Join JoVE?

• Competitive compensation package aligned with the local market.
• Opportunity to impact scientific research and improve science education.
• Work with global teams in an innovative and collaborative environment.
• Clear career advancement opportunities through our promotion-from-within culture.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job functions: Consulting, Science, and Sales
• Industries: E-Learning Providers, Higher Education, and Education