Process Improvement Specialist - Last Mile Operations

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Process Improvement Specialist - Last Mile Operations, Duisburg

Client: Amazon EU SARL (Germany Branch)

Location: Duisburg, Germany

Job Category: Other

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EU work permit required: Yes

Job Reference: cd32168d0a34

Job Views: 2

Posted: 18.05.2025

Expiry Date: 02.07.2025

Job Description:

We are looking for a Process Improvement Specialist for Amazon Last Mile Operations in Duisburg and/or Düsseldorf.

The EU AMXL Amazon Customer Excellence System (ACES) team is seeking an enthusiastic and data-driven Field ACES Manager to contribute to the improvement and growth of the EU Last Mile (LM) Operations network. This is a great opportunity to join an entrepreneurial business that is growing rapidly. You will scope end-to-end customer benefits through process improvement and floor support to achieve continuous improvement and operational excellence in EU AMXL Last Mile Operations. This role requires more than 25% travel and night shifts across Delivery stations in Germany and may extend to other EU countries where Amazon has a presence.

Key job responsibilities:

• Manage projects of new initiatives, coordinating with the last mile operations team on implementation.
• Conduct regular site visits across delivery stations in Germany for improvement opportunities and process audits.
• Collaborate with partner teams and stakeholders to identify business needs and implement scalable solutions.
• Analyze metrics to identify issues and develop data-driven solutions.

A day in the life:

(Description missing, consider adding details about daily tasks and environment)

About the team:

The ACES (Amazon Customer Excellence System) team sets the worldwide standard for operational excellence in all Delivery Stations through standardization and a culture of continuous improvement. We lead large-scale programs that drive operational enhancements and support Amazon teams in expanding the network and delivering exceptional customer experiences.

BASIC QUALIFICATIONS:

• Bachelor's degree
• Experience in program/project management
• Experience delivering cross-functional programs
• Experience using data and metrics to drive actions
• Process improvement experience
• Business-level English proficiency (reading and writing)

PREFERRED QUALIFICATIONS:

• Proficient in Excel and SQL
• Ability to work in a fast-paced environment where continuous innovation is desired