IT Unified Communications Engineer (m/f/d) | Munich, DE

Sei unter den ersten Bewerbenden.

Nur für registrierte Mitglieder

München

EUR 60.000 - 85.000

Sei unter den ersten Bewerbenden.

Vor 3 Tagen

Jobbeschreibung

Lead system-level configuration, administration and maintenance of Microsoft Teams Meetings and MTRs, Microsoft Teams Calling, Cisco Collaboration Suite, Microsoft Teams Chat,Webex Cloud, Cisco and Poly Endpoints
Integration, testing, deployment, monitoring, maintenance, and upgrades of Unified Communications technologies in a multi-regional geo-redundant architecture
Assist with AV design, planning and deployment of AV standards for conference rooms in new building and office expansions
Support system-level configuration, administration and maintenance of Microsoft Teams Meetings and Rooms, Microsoft Teams Calling, CVI, Cisco Webex Cloud, Cisco and Poly Endpoints
Prepare and maintain documentation and SOP detailing the configuration of deployed solutions
Provide advanced support, troubleshoot, and resolve L3 tickets and critical incidents related to telecom, voice, video, and network issues
As a domain specialist, the role involves being an escalation point for our Global IT Helpdesk
Lead OCM activities such as host brown bag sessions for user trainings, conduct regular knowledge transfer sessions for L1/L2 support teams and prepare training material
Provide support to VIPs and effectively collaborate with Executives and Executive admins

Aufgaben

Lead system-level configuration, administration and maintenance of Microsoft Teams Meetings and MTRs, Microsoft Teams Calling, Cisco Collaboration Suite, Microsoft Teams Chat,Webex Cloud, Cisco and Poly Endpoints
Integration, testing, deployment, monitoring, maintenance, and upgrades of Unified Communications technologies in a multi-regional geo-redundant architecture
Assist with AV design, planning and deployment of AV standards for conference rooms in new building and office expansions
Support system-level configuration, administration and maintenance of Microsoft Teams Meetings and Rooms, Microsoft Teams Calling, CVI, Cisco Webex Cloud, Cisco and Poly Endpoints
Prepare and maintain documentation and SOP detailing the configuration of deployed solutions
Provide advanced support, troubleshoot, and resolve L3 tickets and critical incidents related to telecom, voice, video, and network issues
As a domain specialist, the role involves being an escalation point for our Global IT Helpdesk
Lead OCM activities such as host brown bag sessions for user trainings, conduct regular knowledge transfer sessions for L1/L2 support teams and prepare training material
Provide support to VIPs and effectively collaborate with Executives and Executive admins

Profil

Bachelor’s degree in Computer Science, Computer Engineering or related field
Relevant experience in Unified Communications field
Advanced knowledge of Microsoft Teams, Cisco Collaboration hardware/software suite
Possess hands-on experience with VoIP, SIP, and unified communication systems
Strong knowledge of TCP/IP, VLANs, routing protocols (BGP, OSPF, ICMP, SNMP), and network security protocols
Strong analytical, effective teamwork, co-operation, and communication skills
Experience in one or more programming languages

Benefits