Global Key Account Manager

Reporting to :

Deputy General Manager

Full-Time

Part-Time

Essential Duties and Responsibilities :

• Sales (Regional Responsibilities)Act as global account leader (GAM) and / or regional account leader (RAM) for particular clients and collaborate with other members of the Global Account Management Team
• Actively manage business development activities for particular clients and maintain relationship to client’s key decision makers and influencers at corporate level
• Monitor global and regional sales activity of local KWE entities for particular clients
• Discuss sales progress with local heads of sales, regional and corporate senior management on frequent basis
• Prepare and conduct regular business review meetings with clients
• Manage KPI performance monitoring for particular clients
• Actively manage setup of Standard Operating Procedures (SOP) for particular clients
• Actively manage business implementation and lead cross functional teams (e.g. IT, Security, Quality, etc) in order to create customer retention strategy
• Support RFQ Management for particular clients based on KWE Groups Global RFQ Process
• Actively develop and roll out business development strategies and pricing strategies for particular clients
• Conduct and lead calls with corporate and regional senior management to review and align the strategy for particular clients.
• Participate in internal and external meetings in EMEA region and globally.
• Prepare client specific data analysis
• Prepare presentation material for clients (sales / data analysis / pricing / business concepts / others).
• Support and involve in P / L management for particular accounts
• Support specific client contract management
• Support managing operational escalation issues
• Manage sales amount and volume budget for particular clients

2. CRM

• Comply with KWE CRM policy
• Maintain CRM hygiene for particular clients (monitor and manage entries by local KWE entities for particular clients)
• Maintain customer profiles within the CRM setup

3. Projects

• Support of special projects (e.g. Sales Campaigns, Route Development, others)

4. Others

• Support general data analysis and market research to support setup of sales strategies and sales initiatives
• Monitor and support client related IT projects (e.g. reporting setup, EDI)
• Potentially act as backup for other “Global Key Account Managers” in EMEA region
• Support Deputy General Manager EMEA on request
• Other tasks that may be assigned by management (permanent or as part of a special project)

Education and / or Work Experience Requirements :

• min. Secondary School or High School degree
• min 7 years experience in sales positions
• Degree and min. 10 years experience in international forwarding or similar
• Fluent in German
• Professional English language knowledge (spoken & written), additional languages (especially French) are a plus
• Good knowledge of MS Office products (Outlook, Word, Excel, Powerpoint, Office 365)
• Strong analytical skills
• Strong intracultural and intercultural communication skills
• Strong interpersonal relationship management