Customer Service Specialist

Overview

Join StoneX Bullion GmbH – A Global Leader in Precious Metals

StoneX Bullion GmbH, part of a Fortune 100, Nasdaq-listed company, is one of Europe’s largest online precious metals traders. We specialize in gold, silver, platinum, and palladium, serving customers worldwide with high-quality products and outstanding service. As a company built on strong values of integrity, customer focus, and excellence, we offer a dynamic and international work environment where innovation and collaboration thrive.

Retail: Empower individual investors – and yourself – in the world of retail through a range of different financial products rooted in innovation and market intelligence. From FX and CFDs to precious metals, master an exciting world of wealth management tools.

Position Purpose:

As a Customer Engangement Manager, you will be a trusted point of contact for our customers, ensuring they receive expert guidance and a seamless experience. You will play a key role in building and maintaining strong customer relationships in an industry that values trust and expertise

Responsibilities

Primary duties will include:

• Engage with customers worldwide via email, phone, and live chat in German, English, and ideally Spanish.
• Advise and assist customers with product information, orders, and account management.
• Resolve inquiries efficiently, ensuring customer satisfaction while maintaining high service standards.
• Identify customer needs and offer tailored solutions to enhance their experience.
• Collaborate with a multicultural team to streamline processes and improve private customer success strategies.
• Support innovation by sharing insights that help refine and optimize service offerings.

Qualifications

To land this role you will need:

• Languages: Native German with strong English and Spanish skills
• Customer Service Experience: Ideally in an international or fast-paced environment.
• Excellent Communication Skills: Ability to engage with customers professionally and empathetically.
• Problem-Solving Mindset: Quick thinker with a proactive, solution-oriented approach.
• Team Spirit: Thrives in a multicultural team where different languages and cultures come together to support a global customer base.

Working environment:

• Hybrid