End User Services Engineer

CureVac Corporate Services GmbH, a wholly owned subsidiary of CureVac SE, combines the central functions of the CureVac business group. CureVac is a global biopharmaceutical company in the field of mRNA technology, with more than 20 years of expertise in researching, developing and optimizing the versatile biological molecule for medical purposes. Our focus is on prophylactic vaccines, innovative cancer immunotherapies, and protein-based therapies. All RNA people are striving to achieve our main joint goal : To bring multiple best-in-class mRNA medicines to market.

To strengthen our team in Tübingen near Stuttgart, Wiesbaden, Amsterdam or Ottignies-Louvain-la-Neuve we are currently looking to recruit an

End User Services Engineer (f / m / d)

Your Responsibilities :

• Lead the process to understand, plan, and implement solutions for end user devices and services
• Work as part of a team focused on defining and implementing technical requirements and solutions to address CureVac goals and objectives byenabling end users to work with digital products and services
• Provide technical assistance and troubleshooting for end user devices, applications, and network connectivity
• Develop practices and processes to efficiently install, configure, and maintain hardware, software, and peripherals for end users
• Seek balance between user experience, governance, and operational efficiency to deliver high quality solutions for the company
• Document and update IT processes, procedures, and knowledge base
• Collaborate with senior engineers and vendors to find solutions for complex issues

Your Qualifications :

• University degree in computer science, information systems or related field or an equivalent qualification
• Excellent communication skills, hands-on experience in customer service, and problem-solving attitude
• Deep knowledge of end user services, desktop support or IT helpdesk
• Expertise in Windows, Office 365, Active Directory, and Intune