Field Commercial Training Manager, CE&O

Job Description

About the role

In this role as Field Commercial Training Manager, CE&O, you will apply your learning expertise and business knowledge to develop and deploy a learning strategy that enhances the performance of field commercial teams and achieves measurable business outcomes. You will act as a critical partner in therapeutic areas (TA) and affiliates to implement successful learning strategies and drive the adoption of global programs across TAs and countries. Additionally, you will support translating Brand & Disease data into effective learning interventions and enable solutions to meet TA goals and country needs.

You will report to the CE&O Head of Customer Engagement.

Location: Baar, Switzerland, following our 50% hybrid working policy.

What you'll do

1. Learning Strategy

• Develop deep business knowledge and collaborate as an L&D expert with TAs/iCOE and country teams to support and enable product and disease learning strategies aligned with the product lifecycle.
• Partner with cross-functional teams to support the implementation of global programs.
• Coordinate the delivery of world-class learning programs and modules, including new hire, ongoing, and advanced training, product launches, and self-paced learning initiatives.
• Ensure training meets current field needs, using adult learning principles and conducting needs analyses to create impactful programs.
• Assess learning needs, devise scalable solutions, measure results, and adapt strategies accordingly.
• Promote a patient-centric mindset and service-oriented culture as foundational elements of learning.
• Communicate clearly about learning programs and maintain awareness of global L&D resources.
• Support knowledge sharing and collaboration across countries, identifying opportunities to scale innovative local programs.
• Manage projects effectively, including timelines, stakeholder communication, and resource negotiation.
• Oversee administrative tasks, budgets, and compliance with policies and SOPs.

1. Driving capabilities and continuous improvement

• Support the development of training standards and governance, and evolve learning frameworks.
• Encourage experience exchange and continuous learning through community engagement and innovation.

1. Innovative mindset

• Proactively seek new solutions, methodologies, and market trends to enhance field learning.
• Act as a change agent, effectively communicating strategy and vision.

Who you are

A dynamic individual who balances strategic vision with a hands-on approach, demonstrating innovative thinking, collaboration, and problem-solving skills. You are credible, energetic, customer-centric, and possess excellent communication and coaching abilities.

Qualifications

• Bachelor's degree (BA/BS)
• At least 7 years of experience in Learning, preferably in healthcare
• Experience in affiliate and regional roles is preferred
• Proven success in planning and delivering impactful learning programs throughout the product lifecycle
• Strong stakeholder management and leadership skills in international settings
• Experience in customer-facing activities is desirable
• Field experience is a plus
• Ability to plan, negotiate, and allocate resources effectively
• Fluent in English; additional languages are beneficial

Additional Information

Why Biogen?

We are a global team committed to excellence and innovation. As a mid-sized biotech company, we offer stability and growth opportunities while fostering an environment where individual contributions are valued. Our talented team is dedicated to delivering life-changing medicines, with a culture of inclusion and belonging that reflects our communities and patients. We believe diverse backgrounds and perspectives strengthen our company and drive innovation. Join us in making a difference.