IT-Administrator (m/w/d)

IT Administrator (m/f/d)

We are a fundraising agency and a team of 60 employees who work with organizations in the fields of disaster relief & development cooperation, human rights, animal welfare, health care, church and culture. We implement fundraising measures and attract and retain donors and other supporters for the German non-profit scene. JRC operates an IT service center and data center for the affiliated companies of the SOBA Group and supports over 250+ users at 10 locations in Germany.

These are your tasks

• After comprehensive training, you will be responsible for independently processing tickets in the areas of user support and data center monitoring.
• You will plan and configure hardware and software according to specifications (for example, when setting up, moving or installing new workstations) and help with automated and manual software distribution.
• You support the further development and optimization of processes to ensure quality standards.
• You provide support with system enhancements, release changes and the introduction of new IT solutions.
• Planning and initiating preventative measures to minimize disruptions round off your diverse range of tasks.
• Technology: Microsoft Azure Local, Acronis, PRTG, Fortinet, Unify.

What you bring with you

• You already have professional experience in the IT Service Desk / User Help Desk. Ideally, you have successfully completed training as an IT specialist specializing in system integration.
• You have a customer and solution-oriented approach to problems and have a strong service mindset and process orientation.
• You have experience in system and network administration.
• You are familiar with Microsoft 365 products and like to keep up to date.
• You impress with reliability and a friendly communication style.
• The ability to work in a team and a sense of responsibility are a matter of course for you.

What we offer

• Meaningful work.
• A challenging and varied job.
• Flexible and mobile working.
• Crisis-proof workplace.
• Company pension scheme/VWL.
• Individual further training opportunities.
• Interesting projects in a dedicated team.
• Flat hierarchy in a family business with short decision-making processes.
• A team that has fun together and wants to achieve the best for the customer.

If you have any questions, please contact Claudia Jakobs on 02224/918-370. We look forward to receiving your informative application documents by email to c.jakobs@gfs.de. Please state your salary expectations and the earliest possible starting date.

Additional information:
Requirements for the applicant:
Basic knowledge: User consulting, user support (IT), Microsoft Azure, Microsoft Office, Microsoft 365.