Technical Customer Consultant

We're partnered with a leading middleware provider ensuring compliance with fiscal regulations for point-of-sale (POS) systems across Europe.

They offer cloud-based fiscalisation services that help retailers meet legal requirements while enhancing transaction security. With a commitment to open-source principles and collaboration with cash register manufacturers, they deliver innovative solutions tailored to their partners' needs.

Role Overview

They're looking for a Technical Customer Consultant to join their team. This position is responsible for delivering high-quality technical support and guidance to their customers. The individual in this role will proactively ensure users can effectively utilise the platform and resolve any technical challenges they encounter. By anticipating customer needs and equipping them with the right tools and information, this role contributes significantly to overall customer satisfaction and retention.

Key Responsibilities

• Provide proactive technical support through various channels such as phone, email, and chat.
• Assist users in implementing middleware solutions, offering tailored rollout strategies.
• Troubleshoot technical issues and collaborate with customers to resolve them efficiently.
• Respond to enquiries and support onboarding and training efforts as needed.
• Work closely with team members to deliver consistent and co-ordinated customer support.
• Maintain thorough documentation of customer interactions and technical incidents.
• Stay informed about new product updates, features, and industry best practices.
• Share customer insights and feedback with internal teams to inform product and support improvements.

Role Requirements

• Minimum of 2 years' experience in a customer-facing role within a dynamic environment.
• Strong verbal and written communication skills.
• Fluency in English and German.
• Excellent troubleshooting and problem-solving abilities, with a high attention to detail.
• Ability to manage multiple tasks and prioritise effectively.
• Familiarity with CRM tools and fundamental technical support concepts.
• Strong interpersonal skills and a collaborative mindset.
• Capacity to explain technical concepts in a clear and accessible manner.
• Quick learner with the ability to adapt to new technologies and processes.