Customer Monitoring Centre IT Engineer (m/w/d)

Job Description:

What you will do:

Do you have experience in application support? Join us and apply modern strategies and best practices to our monitoring team's applications and service platforms (Fire/Security Monitoring, Managed Access, Hosted Video) for Germany and Switzerland Customer Monitoring Centre systems. You will develop tools and automation systems for the deployment, provisioning, and configuration management of hundreds of servers and handle InfoSec requests for vulnerability remediation, patching, and AV/Compliance software installations.

How you will do it:

• Provide level 2/3 technical support to the Monitoring, Access control, and Video applications group for Germany and Switzerland systems.
• Ensure system uptime and availability (> 99.999%) for all life-safety applications – Monitoring, Video, and Communications.
• Ensure rapid response on-call services.
• Manage new software updates and enhancements (patches/upgrades).
• Address IT vulnerabilities for systems using the CVE Vulnerability DB. Make recommendations.
• Provide application support to technical teams and the business.
• Build or upgrade application hardware and software.
• Develop deployment and automation methodologies and systems.
• Document product build, deployment, and changes.
• Work with InfoSec teams on vulnerability remediation strategies and processes.
• Coordinate with suppliers for solution enhancement requests or fixes when needed.
• Contribute to the development and execution of strategic plans as a highly skilled team member.

What we are looking for - Required:

• IT acumen and understanding of developing, deploying, and maintaining application environments.
• Knowledge of virtualisation, containers, and container management systems.
• Knowledge of IT systems and concepts (networking, hosting, scripting, database management).
• Ability to translate business needs into technical requirements.
• Excellent problem assessment and troubleshooting skills.
• Fluent in German.
• Good communication skills and ability to communicate technical issues to vendors, team members, and non-technical audiences.
• Ability to work in a team and collaborate with other teams as required.
• Strong service attitude and commitment to quality.
• Willingness to be on call on a rotating weekly basis.
• Driving Licence.

Preferred:

• Certifications in relevant technologies (CCNA, MCSE, etc.).
• Good knowledge of Microsoft products (Word, Excel, Visio, Project, MSSQL Studio, etc.).
• Good written and spoken English.
• Background knowledge of systems used in our Customer Monitoring Centres (CMC) such as FELS, MASterMind, LISA, video surveillance solutions, SQL, Windows, and Linux.
• Overview of surveillance/security technologies.

Our culture:

At Johnson Controls, you'll have the opportunity to work on some of the most exciting projects in the market today. We are empowered by our people and believe in being part of a team that is open, collaborative, results-oriented, hard-working, and, above all, fun. We believe that diversity and inclusion matter and make a difference. By embracing the true value of diversity and inclusion, being comfortable having important conversations, and valuing different perspectives, we become one of the most desirable places to work.