April 21, 2025 Service Operational Excellence Manager (m/f/d) Huerth , Germany

Service Operational Excellence Manager (m/f/d)

GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

This newly created role within the Food and Healthcare Technologies division supports the growth of our business until 2030. As the future position holder you will play a key role to transform the organization into a proactive, state-of-the-art service organization. You will focus on improving efficiency and operational excellence, streamlining processes, enhancing Field Service Engineer utilization, boosting Supply Chain performance and further developing our technical support organizations. The future position holder will be based in Cologne, Germany. Other locations in Germany could be also considered.

Your responsibilities and tasks:

1. Conduct workshops with multiple stakeholders and define a roadmap based on strategic and operational requirements
2. Lead and support implementation of a new Technical Support Organization with remote service tools and global coverage
3. Streamline and support optimization of processes across field service, parts supply chain, and technical support
4. Lead initiatives to enhance customer satisfaction and address feedback to improve service quality
5. Lead projects assigned by Senior Management and promote growth mindset

Your profile and qualifications:

1. Bachelor’s or master’s degree in engineering, business management, or equivalent; other qualifications with demonstrated experience will be also considered
2. Proven experience in leading complex projects across functions in B2B environment
3. Prior experience in service operations or capital goods are beneficial
4. Strong interpersonal skills including persuasion and stakeholder relationship-building
5. Structured and systematic working approach with excellent communication skills across all organizational levels
6. Intercultural experience

What we offer:

1. Work in a modern, future-oriented, international company
2. High degree of personal responsibility
3. Flexible working (partly from home)
4. Work in a dynamic and flexible team
5. Internal and external training opportunities
6. Company pension scheme possible
7. Occupational disability insurance (without health check)
8. JobRad
9. 30 days annual leave
10. Company restaurant (subsidized)
11. Attractive employee discounts (GEA portal for employees on topics such as travel, accessories, fashion, etc.)

What happens after your application has been submitted?

You will receive confirmation by e-mail as soon as your application has been processed. One of our Talent Acquisition Specialists will review your application and ensure that you meet the qualification criteria. Once your application has been successfully reviewed, you will be invited to an initial interview, either virtually or in person, depending on the position. We usually make a decision after the second or third round of interviews.

GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

Join a top employer

GEA is certified as a Top Employer by the Top Employers Institute for Europe. We have high scores for Leadership, Ethics & Integrity and Sustainability.

A world of opportunities

We’re a global industrial engineering company and one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors, and many others. GEA offers exciting and diverse training and career opportunities around the world.