Product Manager- Lighthouse (all genders)

Product Manager- Lighthouse (all genders)

Berlin, Berlin, Germany

Hi there! Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

You're leading a dynamic team of developers, designers, and QA experts, steering the course towards uncovering and capitalizing on business opportunities.

Your responsibilities extend to deeply understanding customer needs through thorough research and feedback analysis.

With this insight, you craft a strategic plan, meticulously execute the product roadmap, and deploy resources effectively to bring visions to life. Following implementation, you rigorously monitor the impact of these initiatives, fine-tuning strategies to ensure they not only meet but exceed customer expectations and drive significant business value.

You actively maintain communication with customer-facing teams to verify the effectiveness of the processes implemented by your team. This ongoing interaction aids in recognizing opportunities for enhancement, aiming to further streamline the adoption journey for users.

Responsibilities

• Lead a squad dedicated to creating intuitive self-serve flows that empower customers to use our product independently.
• Continuously refine user journeys so customers can seamlessly discover features, understand functionality, and find value on their own.
• Collaborate across teams—Product, UX, Engineering—to drive improvements that remove friction and boost adoption.
• Own and evangelize the product roadmap for self-serve initiatives, ensuring alignment with overall company goals.
• Track and analyze metrics to gauge the effectiveness of onboarding and customer education, making data-driven decisions to enhance the experience.

About you

You’re passionate about creating frictionless self-serve experiences that empower customers to discover and benefit from our product on their own. You have a deep understanding of user onboarding and thrive on continuously simplifying and communicating the product’s value.

You adapt your explanations to any audience, proactively manage stakeholder expectations, and share your ideas effectively—whether in writing or speaking. You love collaborating across departments and regions, excel at summarizing complex information, and always focus on what truly matters to the user.

We hire curious, daring, and humble people, giving them the freedom to learn and innovate. We’re more interested in what you’ve accomplished since graduating than in your degree.

Requirements

• At least 5 years of product management experience in a B2B SaaS or a similar environment.
• Proven track record of developing self-serve or onboarding flows that drive product adoption and reduce customer dependency on support.
• Demonstrated analytical skills: you leverage data to inform product decisions and measure success.
• A strong grasp of user-centric design principles and the ability to collaborate closely with UX/UI teams.
• Excellent communication skills—written and verbal—to keep stakeholders aligned and champion your vision.
• Adept at prioritization and time management, ensuring timely delivery of impactful features.
• Fluency in English is essential for documentation, collaboration, and cross-functional communication.

What is in it for you

• Lots of autonomy, flexible work culture with the option of working remotely or from one of our beautiful offices
• Genuine career growth opportunities within a company that's continuously expanding.
• Make a meaningful impact by helping merchants grow their businesses through creating or improving products and addressing customer feedback.
• Be part of a team large enough for growth yet agile enough for real impact.
• Work on high-traffic products with a global user base.
• Opportunity to work alongside other highly skilled engineers, learn and expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed culture, a true Canadian tech success story.

… and enjoy a range of benefits that’ll keep you happy, healthy, and (not) hungry:

• Lightspeed equity scheme (we are all owners)
• Health & Wellness Credit- expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health
• Mental Health Support through the Modern Health App- whether it is meditation, coaching or counseling you need - each employee gets access to this platform
• People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
• LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow
• Subsidy to annual travel pass if you travel by public transport to the Berlin office
• Regular breakfast or lunches, drinks & snacks in our Berlin office

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed tocreating an inclusive and barrier-free workplace. Lightspeed welcomes andencourages applications from people with disabilities. Accommodations areavailable on request for candidates taking part in all aspects of theselection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here .

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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