Solutions Architect

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Device42 is the most comprehensive agentless discovery system for Hybrid IT available today. It can continuously discover, map, and optimize infrastructure and applications across data centers and cloud, providing accurate views of your IT ecosystem. Customers in more than 60 countries use these capabilities to manage and modernize IT infrastructures and application landscapes, adopting DevOps practices.

As a Solutions Architect, you’ll be a technical consultant working closely with potential Device42 customers to ensure the product aligns with their needs. Working side by side with sales, you’ll serve as the technical and product expert, articulating the best solutions for customers. This role requires comfort interacting with customers, along with deep technical knowledge and awareness.

• Serve as the technical subject matter expert throughout the sales process.
• Own and manage activities including technical presentations, demonstrations, and proof of concept projects.
• Build and increase Device42’s relevance with customers by qualifying their needs, desired outcomes, and benefits, and positioning Device42 in that context.
• Understand and evangelize Device42, its competitors, value proposition, and positioning to effectively answer advanced questions from customers and partners.
• Collaborate cross-functionally with Customer Success, Product, and Engineering teams.

Qualifications

• 5+ years in a sales engineering role, preferably with enterprise customers.
• Ability to demonstrate unique value propositions based on individual customer needs.
• Strong communication, critical thinking, and problem-solving skills, with the ability to convey technical concepts into business value.
• Experience with cloud technologies, cloud migration tools, and data center technology is strongly preferred.
• Understanding of three-tier architecture and load balancing.
• Network and/or system administration knowledge or experience.
• Native proficiency in German is a must.

Additional Benefits

• Enhanced Paid-Time-Off with an additional day for the first 5 years of service.
• Life insurance.
• Learning & Reading budget of up to €1,000 per year.
• Free lunch three times a week in the office.
• 25 days of annual Paid-Time-Off (PTO).
• Company-funded Employee Assistance Program (EAP) for you and your family.
• Discounted tax support services.

At Freshworks, we are committed to creating a diverse and inclusive workplace where everyone can thrive. We believe diversity enriches our environment and drives innovation.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: IT Services and IT Consulting