Desktop Engineer L1

Salary: £3000-£4000 Per Month, Full-time

• Responsible for fulfilling L1/L2 Incidents/Service Requests tickets assigned to the site support group.
• Serve as the 2nd level technical focal point for client infrastructure and desktop requests.
• Manage security, server, network, peripheral, and associated infrastructure.
• Follow Information Technology Infrastructure Library (ITIL) standards and best practices under the guidance of the ITSM organization.
• Participate in IT project coordination.
• Maintain and perform required reporting, inventory management, and documentation for site support.
• Support active/passive network components.
• Support industrial systems such as laboratory, analysis, high-bay rack, and scale systems.
• Training will be provided and expenses covered by the customer.
• Manage service providers and outsourced resources.
• Collaborate with internal teams, project teams, and external companies.
• Manage hardware lifecycle, including provisioning and de-provisioning.
• Troubleshoot issues in Windows clients, servers, Office 365, AD, Teams, Azure, Mobile devices, and site multi-function printers/equipment.
• Organize and coordinate company events/trips requiring IT site support.

Requirements

• Minimum 5 years of professional experience in IT support and administration.
• Ability to fulfill, resolve, and troubleshoot incidents and service requests.
• Maintain adherence to global IT support operational processes.
• Experience delivering high levels of customer support and focus.
• Proficiency in Windows 10/11 and Office 365.
• Strong written and verbal communication skills.
• Structured approach to technical issues.
• High customer and service orientation.
• Self-motivated, independent, proactive, and collaborative.
• Fluent in local language and English.

Additional Information

• Karrierestufe: Management
• Tätigkeitsbereich: IT
• Position: Systems Engineer - Managed Windows Client (f/m/d)