Account Manager, Fulfilment by Amazon (German) (m / w / d) - Amazon EU SARL (Germany Branch)

Über uns

Apply as an Account Manager (m / f / d) for the Amazon Marketplace and help us build the most customer-centric company in the world. We offer you the opportunity to further expand the very successful 'Fulfilment by Amazon' business from our Berlin, Munich, or Hamburg office.

As an Account Manager (m / f / d), you will help Sellers to launch on Fulfilment by Amazon and support them in accelerating their business with our logistics solutions. You will analyze existing processes and work out improvements, especially to enhance Seller satisfaction with our services and operational processes. You will also collaborate with various international teams to implement improvement measures that significantly contribute to the growth of Amazon Marketplace.

You have the chance to become part of the future for one of the most innovative companies and help shape its future! Amazon Marketplace helps companies succeed and is constantly reinventing e-commerce. More than two million Sellers, including small businesses, mid-size companies, and world-renowned brands, already use our services. Our vision is to be the place where customers can quickly and conveniently find everything they desire to buy.

As part of a fast-growing and international environment, you will enjoy a high degree of creative freedom for your ideas. Due to our above-average growth, we offer excellent development opportunities.

Key job responsibilities

1. As a central contact person, you will provide competent support to our Sellers (via a time-limited account management approach).
2. You will constantly monitor the success of your portfolio through detailed evaluations.
3. You will proactively participate in the implementation of trainings, webinars, and conferences.
4. You will work closely with central teams (logistics, marketing) to review the Sellers' experience and develop suitable improvement measures.
5. Through weekly analyses (evaluations and database queries), you will check the success of the 'Fulfilment by Amazon' program and initiate measures to optimize results as necessary.

Grundqualifikationen

• Native level, fluent in German and English (written and spoken) is essential.
• Some experience in business development, sales, and/or account management.
• Excellent communication and negotiation skills with the ability to understand and explain complex concepts.
• Strong analytical and project management skills.
• Sense for new trends and strong customer orientation.
• Willingness to perform and enjoy making decisions within a highly dynamic environment.
• Ability to adapt to a constantly changing environment.
• Very good knowledge of Excel; knowledge of databases and CRM tools is a plus.
• Degree (Bachelor/Master), preferably in business administration, economics, or related fields.

Bevorzugte Qualifikationen

• Proven track record in maintaining client relationships and achieving sales/account management targets.
• Experience in conducting business reviews and stakeholder management.
• Experience in e-commerce or retail is advantageous but not essential.
• Experience with databases, SQL, and CRM tools is advantageous but not essential.

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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need accommodations during the application or onboarding process, please visit our support page for more information.

Account Manager Fulfilment By Amazon German • Cologne, DE