Relationship Manager

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Relationship Manager, Germany, Frankfurt, Germany

Mercury is the European leader in construction solutions.

We build and manage complex engineering & construction projects for the world’s leading corporations. Our solutions help deliver technologies and life-changing advancements that connect people, communities, and businesses, giving them the power to achieve incredible things. Our people have the courage to be innovative. Their determination and sharp focus enable us to deliver with certainty, time and time again.

We deliver our clients’ visions through leading-edge construction solutions across multiple sectors, including: Enterprise Data Centres, Advanced Technology & Life Sciences, Hyperscale Data Centres, Fire Protection.

At Mercury, it is our duty to encourage and back our people to realize their vision of themselves. We place them at the heart of what we do, providing challenging opportunities to develop within a great team in a supportive environment that allows them to reach their full potential.

Scope of the Role:

As part of our commitment to and continued growth within Germany, we are seeking a dynamic and experienced local Relationship Manager to join our team.

Based in Frankfurt, this person will be the local representative for Mercury and will work to build positive relationships with clients, supply chain, local universities, Government Agencies, amongst others.

They will assist our central functions in Head Office by building relationships to support areas such as HR, Sales/Marketing, Talent Acquisition, Procurement, Legal, Tax, etc., through lead generation and introductions to the relevant COEs and stakeholders.

They will cultivate and maintain strong relationships in the local market, thus cementing Mercury’s commitment and local presence, helping to increase our attractiveness to local employees, customers, and suppliers.

Additionally, this person will be charged with raising Mercury’s profile in the local business economy.

Key Responsibilities:

1. Actively establish and maintain positive relationships with existing clients by providing exceptional customer service, listening to their needs, and addressing their concerns.
2. Liaison with both local and International Government Agencies to explore new client opportunities.
3. Support our Estimation/Preconstruction/Operations Teams with new tenders – providing data on the local market.
4. Support the business in completing competitor analysis.
5. Support the Talent Acquisition team in attracting local talent to Mercury by facilitating relationships with talent sources, such as local universities, agencies, and professional association groups.
6. Support the Procurement team by attracting and retaining supply chain, both local and non-local, attending local supply chain events.
7. Advise project teams on local material supply restrictions or shortages, maintaining up-to-date information on the local market.
8. Interface with local authorities and regulators.
9. Assist central Head Office functions with local customs, practices, and communication.
10. Support new project teams with country mobilization, helping to identify local accommodation, transport, etc.
11. Act as an advisor to the Business to ensure positive interactions with the local community.
12. Proven experience in Relationship Management, Business Development, Customer Success, or a related field in the German market.
13. Excellent problem-solving and negotiating skills.
14. Excellent communication and interpersonal skills.
15. Strong understanding of the local market in Germany.
16. Fluent in English and German.
17. Full-time based in Frankfurt.
18. Ability to build and maintain strategic relationships with various stakeholders.
19. Construction industry experience.
20. Technical skills are an advantage but not essential.

Mercury is an equal opportunities employer.