Senior Customer Insights Manager (m/f/d)

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Client:

Thermo Fisher Scientific

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Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

271e1ee2371c

Job Views:

1

Posted:

13.05.2025

Expiry Date:

27.06.2025

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Job Description:

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

Location/Division Specific Information:

Phadia is the leading supplier of fully automatic blood analysis systems for allergy and auto-immune diseases. With our innovative products, we set standards worldwide and assist clinicians in providing fast and reliable diagnoses, thus helping patients at an early stage. Phadia GmbH in Freiburg is the German subsidiary of the Immunodiagnostics division of Thermo Fisher Scientific, a global company that develops, manufactures and distributes in vitro diagnostics in the field of allergy and autoimmune diagnostics. Our customers expect a consistently reliable and high standard of quality from our products, which we ensure through innovative biochemical and medical technology solutions as well as highly qualified and motivated employees.

Position Overview:

The supports business decisions regarding ImmunoDiagnostics’s core marketed and pipeline products as well as regarding the different customer groups and marketing channels with clear recommendations based on customer and market insights derived from secondary data analyses as well as primary market research studies.

The role will be instrumental in driving data-driven decision-making and developing actionable insights to enhance our understanding of customer behavior, market trends, and competitive landscape. The Senior Customer Insights Manager (m/f/d) will be responsible for multiple projects and collaborate with senior executives to align customer insights with organizational strategic and tactical goals.

A Day in the Life:

• Identification of business opportunities and threats: Actively identifies potential business opportunities and threats based on knowledge about customers, markets, and competitors. Sets up cross-functional teams to work on these topics.
• Secondary Market Research: Independently builds and manages analyses related to Autoimmunity and Allergy customers and markets. Plans, implements, analyzes, interprets, and reports findings.
• Competitive Intelligence: Analyzes the performance of competitors globally, identifies threats, and explores opportunities for potential acquisitions.
• Primary Market Research: Collaborates with teams to identify research questions, guides research design, and establishes external market research networks.
• Strategic Forecasting: Develops innovative forecasting models, trains colleagues, and documents assumptions and modifications.
• Analyses and Recommendations: Provides insights to support management and other functions, conducts meta-analyses, and reviews reports.
• Project Teams: Serves as project manager or member, supporting internal projects requiring customer insights.
• Demonstrates company values and contributes to organizational reputation and job accomplishments.

Keys to Success:

• Bachelor or higher degree in relevant fields; Master's preferred.
• Extensive market research experience, especially in healthcare and diagnostics; international experience a plus.
• Strong analytical, problem-solving, communication, and organizational skills.
• Ability to lead projects across international teams.
• Fluent English; additional languages are advantageous.
• Knowledge of report providers, study design, and healthcare market policies.
• Personal skills include negotiation, motivation, presentation, and cultural awareness. International travel may be required.

What we offer:

• Employment with an innovative, future-oriented organization.
• Career development opportunities.
• Company pension scheme and other benefits.
• Dynamic company culture emphasizing integrity, innovation, and involvement.