Senior Payments Manager

Company Description

At Omio, we are quickly changing the way people travel and we are growing at a fast pace. We're operating at a worldwide level and expanding into new geographies.

Driven by our team of over 300 people from more than 45 different countries, Omio is changing the way we travel worldwide. With Omio, you can compare and book trains, buses, and flights anywhere in Europe, the US, and Canada with one simple search, on mobile, app, or desktop. By offering transparent pricing and easy booking, Omio makes travel planning simple, flexible, and personal.

With over 800 travel partners across Europe, the US, and Canada, Omio is one of Europe’s fastest-growing travel tech companies with 27 million monthly users on average. Omio has raised close to $300 million from renowned investors including Kleiner Perkins Caufield & Byers, Silver Lake Kraftwerk, Kinnevek, and Temasek.

Job Description

• The Senior Payments Manager is accountable for the delivery of strategic objectives and key results, KPIs, and targets.
• Leads the roadmap, product discovery, and strategy for the Payments team with a view to short and long-term success.
• Responsible for balancing the needs of customers (NPS), employees (ESS), and investors (cost) by driving continuous improvement in all three.
• Drives a culture of continuous improvement and optimization in Payments both operationally and strategically; conducts duties with a high standard of personal and professional behavior to inspire and challenge colleagues to achieve more.
• Responsible for day-to-day coaching of the Payments team including direct line management.
• Leads and is responsible for delivery on specific projects and initiatives as directed by management.

Specific tasks / missions

• Supports service provider relationships and negotiations (existing and new).
• Coordinates and leads regular Business Review meetings with service providers.
• Translates the output of data analytics and reports into insights and recommendations to optimize customer experience. Gains buy-in from tech and product stakeholders and campaigns for product prioritization.
• Performs reconciliation of payments, settlements, and payouts.
• Produces regular written reports, presentations, intelligence, and insights on payments-related trends, including industry research, innovations, analysis, and horizon scanning for threats and opportunities. Supports the team with ongoing optimization of Payments strategies and projects such as:
• Global P&F strategy
• Cost of sales strategy
• Fraud and risk management strategy
• Customer Centricity – customers, colleagues, and investors.
• Takes a risk-based approach to strategic projects & initiatives. Balances business growth, acceptance, and cost optimization with risk perspectives such as fraud risk and customer impact.
• Participates in relevant internal and external meetings and events representing P&F interests.

Profile:

• Minimum of 5 years experience in relevant payments job functions.
• Deep knowledge and experience in Payments/Fraud/Checkout with trends and regulations, such as chargebacks and PSD2.
• Passionate about solving customer problems through building a simple and secure booking and payment flow by using the power of technology and automation.
• Data-savvy with experience in data querying and analysis. Proficient in Excel/Google Sheets and SQL.
• Able to measure the success of a feature post-delivery.
• Experimental and data-driven approach. Able to diagnose problems, trends, and recommend an action plan to resolve issues.
• Passionate for customer interaction and a desire to exceed customer expectations of the product.
• Strong analytical and quantitative skills with the ability to use data and set metrics to back up assumptions, evaluate outcomes, and further improve performance.
• Proven track record in taking ownership, driving results, and moving with speed to implement ideas in a fast-paced online environment.
• Ability to collaborate cross-functionally with engineering, sales, design, data analytics, and finance teams to ideate, develop, and launch innovative user-facing features and internal tools.
• Excellent verbal and written communication skills with demonstrated experience engaging and influencing decision-making at all organizational levels.
• A degree in Business/Finance/Accounting is considered a plus.

What’s in it for you? #LifeAtOmio

• This role is based on-site at Omio's modern & friendly head office in Warschauer Platz, offering a great environment to learn, grow, and develop your career, surrounded by like-minded colleagues. The role also offers flexible working, with 50% home/office.
• Have an impact. With innovation and smart technology, we are changing the way people travel, and you too can have an impact on this ride.
• A competitive and attractive compensation package.
• A diverse team of more than 45 nationalities.

Diversity makes us stronger

We value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender, gender identity, age, or disability.

Recruitment scams: Important notice

Protect yourself from scammers. Omio wants to ensure your ongoing safety during the application process. Please be aware of potential scammers impersonating Omio recruiters, mainly via professional networking sites and messenger apps.
Remember, Omio never requests payment or sensitive personal information during the recruitment process. All official jobs are posted on our careers page. If you suspect fraudulent activity, report it. Cross-reference with our careers page to verify authenticity, stay vigilant, and protect yourself from scams.