IT Support (m/w/d)

GCP – IT Support (m/w/d) – Berlin

GCP is a rapidly expanding company in the real estate sector. With over a decade of experience in renting and managing apartments throughout Germany, our guiding principle is "With us in good walls". We aim to improve living spaces and environments step by step, creating affordable and quality housing, ensuring high tenant satisfaction through genuine contact. We act reliably, think long-term, find solutions, and promote community both internally and externally.

We offer our employees a wide range of development opportunities and value mutual respect and appreciative cooperation. We are currently looking for a new team member as soon as possible:

Your Tasks

1. 1st & 2nd Level IT Onsite Support: Provide onsite support when needed, addressing issues at both levels.
2. 2nd Level Global Support: Offer global support for IT-related issues, ensuring timely resolution.
3. Technical Issue Resolution: Resolve complex escalated technical issues.
4. Root Cause Analysis: Identify causes of incidents and recommend fixes to prevent recurrence.
5. Software Expertise: Assist users with specific software applications and technical challenges.
6. Escalation Management: Manage escalations and coordinate with other IT teams for efficient resolution.
7. Preventive Actions: Monitor recurring issues and suggest measures to enhance system reliability.
8. Technical Escalation Point: Serve as the escalation contact for critical issues, ensuring prompt handling.
9. Infrastructure Support: Maintain the integrity and performance of IT systems and networks onsite and locally.

Your Profile

1. Proven experience in IT support, especially in a 2nd Level role.
2. Strong problem-solving skills to handle complex technical issues.
3. Excellent communication skills in English, both written and verbal; German is an advantage.
4. Ability to collaborate effectively with IT teams and manage escalations.
5. Expertise in specific software applications and a solid understanding of IT infrastructure.
6. Proactive attitude in identifying and implementing preventive measures.

Your Perspective

Work in an interesting, varied, and broad role within one of the largest real estate companies in Germany and Europe. Enjoy a good working atmosphere, communication culture "on a first-name basis", and flat hierarchies. Benefit from individual training and coaching for your professional and personal development via our Academy and in-house business coaching. Access a professionally equipped in-house gym with trainers and courses at our Berlin headquarters, along with additional fitness and health offerings through Wellhub at external locations.

Our benefits include:

1. Comprehensive health management and pension scheme.
2. Support for commuting expenses, including subsidies for public transport and leasing bicycles via Eurorad.
3. Modern IT equipment: laptop and mobile phone.
4. Mobility and flexibility using pool and company cars.
5. Flexible working hours and mobile working options for a better work-life balance.
6. Family-friendly virtual benefits such as vacation programs, sports activities, and consulting services with our partner Voiio.
7. Opportunities to attend Bundesliga matches of FC Union Berlin, our favorite club.
8. Discounts at selected hotels worldwide, up to 30% off on overnight stays, plus special offers on food and drinks.
9. Employee discounts in media, fashion, leisure, and facilities through our partner programs.
10. Drinks and fresh fruit available at the workplace.

Interested?

If we have sparked your interest, click "Apply now" below! Max Boikov is looking forward to receiving your compelling application documents, including your earliest start date and salary expectations.

Grand City Property Ltd – Zweigniederlassung Deutschland
Personalabteilung
Wittestraße 30, Haus F
13509 Berlin