Service Key Account Manager

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We are seeking a talented Service Key Account Manager to join our Service department in Germany. In this role, you will be responsible for managing customer service interactions by leading global key accounts and driving business improvement projects.

Strategic Account Management

In this role, your main responsibilities will include:

• Serving as the primary point of contact for all service-related interactions with global key accounts.
• Providing customers with a consolidated view of service performance and overseeing initiatives to enhance satisfaction and service quality.
• Monitoring and driving improvements in account service revenues and costs, focusing on monetization of the installed base.
• Developing and maintaining relationships with key customers at the executive level.

Project Leadership

• Leading global customer service projects, such as campaigns and retrofits, coordinating with local teams and ABB contributors.
• Overseeing cross-functional initiatives to enhance service offerings and customer satisfaction.

Customer Engagement

• Conducting regular service meetings at the executive level to align on strategy, performance, and improvement actions.
• Addressing escalations and negotiating customer requests, ensuring alignment with organizational priorities and capabilities.
• Engaging with customers and internal teams globally, with up to 30% travel.

Candidate Requirements

To succeed in this role, you should have:

• A Master’s degree preferred, ideally in business administration, engineering, or a related field.
• At least 4 years of experience in E-mobility, B2B high-tech industries, or a similar strategic service environment.
• Proven experience managing complex customer relationships at both executive and operational levels.

Skills

• Strong communication, interpersonal, and negotiation skills.
• Exceptional analytical and problem-solving abilities.
• Leadership and project management expertise to drive cross-functional initiatives.
• Strategic mindset and financial acumen to manage revenue growth and cost optimization.
• Fluency in English and German.