Senior Project Manager - Customer Excellence (m/f/x)

Senior Project Manager - Customer Excellence (m/f/x)

Pay: Competitive

Employment type: Full-Time

Job Description

• Req#: JR_1014900

Would you like to drive the strategic development and operational excellence of the global sales network at ZEISS as part of Strategic Group Development?

In close cooperation with sales and service companies in more than 64 countries, business units, and corporate functions, you will actively shape the further development of ZEISS' sales and service activities.

Your role

You will act as a driving force and coordinator for the projects of the Shaping Customer Excellence Key Group Program (KGP). In cooperation with the Sales and Service companies, you will support the design and implementation of projects on digital topics such as eCommerce, Self Service, and Lead Management, as well as classic sales topics like customer loyalty and customer segmentation. You will focus on the entire customer journey (omni-channel) and market specifics.

You will take on technical leadership for specific topics, emphasizing local growth opportunities and improvements across ZEISS organizations worldwide. Responsibilities include resource planning, control, structure, budget, and stakeholder management.

Your profile

• An above-average degree in economics, natural sciences, or engineering, possibly with a doctorate or MBA
• At least 3-5 years of professional experience within leading management consultancies
• Experience in sales-related topics such as designing customer journeys, funnel management, customer segmentation, and their impact on business issues like market position and corporate strategy
• Enjoy working in an agile manner within globally networked and interdisciplinary teams
• Outstanding analytical skills, strategic thinking, and implementation capabilities
• Passion for innovation and enthusiasm for new technologies
• Very good German and English skills

Your ZEISS Recruiting Team:

Andre Grunzel

About the company

ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics.