If you are excited about scaling a fast-growing startup, driving operational excellence, and managing strategic partnerships, this might be the right role for you!
We are looking for an experienced operations professional to strengthen our partner fulfillment operations in Madrid.
What you will do:
Be Hive's local presence: Act as the key point of contact between Hive HQ (Berlin) and our partner fulfillment center, ensuring alignment and smooth daily operations.
Train and empower teams: Lead onboarding and ongoing training for warehouse staff on Hive’s processes, tools, and new feature rollouts.
Optimize for scale: Spot inefficiencies, suggest improvements, and help standardize workflows to support Hive’s growth in Spain.
Support merchant success: Collaborate with onboarding and support teams to ensure smooth merchant launches and an excellent operational experience.
Keep things running: Triage and solve operational challenges as they arise and help the team deliver reliably, every day.
We know - sometimes, you can’t tick every box. We would still love to hear from you if you think you’re a good fit!
Strong relationship-building skills with both internal teams and external partners
Ability to manage multiple priorities and deadlines in a dynamic environment
A proactive mindset, with a track record of identifying and driving process or product improvements
Confidence working independently and taking ownership of tasks
Excellent communication skills in both English and Spanish
A solid understanding of SLAs and comfort working with performance metrics
Experience in e-commerce fulfillment (B2C and B2B), ideally within a high-volume marketplace or logistics setting
At Hive, we empower brands to excel in the digital commerce era through our innovative operations platform. By combining cutting-edge technology with a curated network of top-tier operations partners, we deliver measurable results.
Our comprehensive platform streamlines the entire operational chain through a single, intuitive interface. Since our founding in 2020, we've rapidly grown to become one of Europe's leading operations platform, partnering with hundreds of innovative brands. With strategic locations in Berlin, Paris, Milan, Madrid, London, and Amsterdam. Backed by prestigious investors including Tiger Global, Earlybird, and Picus Capital, we're scaling our impact across Europe.
Diversity and inclusion are core to our success. We actively cultivate an environment where every team member, regardless of background, can thrive. We welcome talent from all walks of life, regardless of religion, ethnicity, nationality, gender, sexual orientation, age, marital status, or disability. At Hive, authenticity and professional growth go hand in hand.
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