Consumer And Business Banking, Senior Relationship Banker, Colonia, NJ

Consumer And Business Banking, Senior Relationship Banker, Colonia, NJ

Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

We Want to Talk to You!

An exciting journey awaits if you are interested in exploring the possibilities.

USA Job Function Description:

Responsible for client relationships, including attracting and retaining new clients and strengthening current relationships. Activities include maximizing cross-sales opportunities through customer profiling with the ultimate goal of cultivating interest in other business banking products. Provides support to help clients coordinate solutions, manage accounts, obtain advice, and administer services. Ensures customer questions and issues are answered correctly and efficiently by documenting and identifying trends in customer service needs. Resolves and oversees customer issues surrounding consulting, information, and software services, solutions, and products. Makes presentations to potential clients and contributes to the achievement of sales targets.

Essential Functions/Responsibilities:

• Put the customer at the center of everything you do, deepen relationships, and make connections during every interaction.
• Engage customers through proactive, outbound calling for both service and relationship deepening opportunities.
• Assess customer needs by being genuinely curious, asking questions, and identifying opportunities to help achieve their financial goals today and in the future.
• Be the expert on Santander products and services and be able to articulate the benefits that will help customers based on their need.
• Manage a portfolio comprised of both High Value consumer clients and Small Business customers with annual revenue up to $3MM.
• Recommend the best needs-based solutions; deliver solutions directly as well as introduce key partners (e.g., Investment, Mortgage) when appropriate.
• Participate in joint calling with Product partners to generate and deepen relationships with business customers.
• Build trust and deliver solutions by setting expectations and meeting commitments.
• Develop relationships with new and existing customers through early engagement calls and regular outreach.
• Deliver an outstanding customer experience in every interaction. Ensure timely follow-up and escalate issues when appropriate.
• Ensure compliance with all bank policies, procedures, and regulatory requirements.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

Bachelor's Degree in Business Management, Finance, or an equivalent field (Required).

Work Experience:

5+ years of experience in a customer-facing environment, including a minimum of 2+ years in Financial Services with direct experience acquiring new client relationships and developing existing ones (Required).

Skills and Abilities:

• Strong financial acumen; general knowledge of consumer and small business products, and small business lending.
• Motivated to help people achieve financial goals.
• Exceptional listening and communication skills in person and over the phone.
• Ability to work effectively in a team environment, building strong relationships with colleagues and business partners.
• Critical thinking skills to solve problems and provide solutions.
• Proficiency in engaging customers via phone.
• Basic computer skills.

Additional Information:

We value diversity and are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Working conditions involve frequent minimal physical effort such as sitting, standing, and walking. Occasional lifting of equipment and furniture may be required to support onsite and offsite meeting setup and teardown. Physical ability to lift up to fifty pounds, bend, kneel, and climb ladders is necessary.

This job description is not exhaustive and may be revised at any time. You may be asked to perform other duties as assigned.