Microsoft Dynamics 365 (Senior) Product Owner (m/f/d)

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Microsoft Dynamics 365 (Senior) Product Owner (m/f/d), Berlin

Client: Riverty

Location: Berlin, Germany

Job Category: Other

EU work permit required: Yes

Job Reference: a40d48cdecb0

Expiry Date: 04.07.2025

Job Description:

At Riverty, we believe everyone should control their financial situation. We aim to make financial solutions more innovative, empathetic, and user-friendly to empower financial growth. With 50 years of experience and over 5,000 team members across 11 countries, we are committed to transforming finance.

Are you ready?

Join our community to develop your skills and help shape the future of fintech. We foster personal growth, flexible work conditions, and work-life balance.

We are seeking a Microsoft Dynamics 365 Owner (m/f/d) to join us at Münster, Berlin, Amsterdam, or Heerenveen. Be part of building the next-generation fintech to support future financial growth.

Your key responsibilities will be:

• Define and execute the roadmap for Dynamics 365 Contact Center, including AI-driven automation initiatives.
• Analyze licensing and operational costs, implement cost-saving strategies, and evaluate automation ROI.
• Coordinate between Operations, Business Units, and IT to align Dynamics 365 with business goals.
• Manage migration from legacy systems to Dynamics 365 Contact Center, ensuring seamless integration.
• Stay informed on Microsoft's product roadmap, manage vendor relationships, and support contract negotiations.
• Monitor key metrics, generate performance reports, and collaborate with IT and BI teams.
• Lead change management, develop training programs, and oversee onboarding for Dynamics 365 users.

What you bring on the journey:

• Experience in setting and maintaining a vision for Dynamics 365 Contact Center, collaborating across business, IT, and Microsoft.
• Ability to optimize licensing, automation ROI, and costs.
• Experience in platform adoption and automation initiatives.
• Expertise in Copilot, Power Automate, chatbots, and virtual agents, improving contact center workflows.
• Strong skills in integrating with back-end systems and enterprise tools like Confluence.
• Analytical and problem-solving skills, with a focus on AI optimization and industry trends.

Why Join Us?

• Scale AI-powered customer service automation.
• Work with the latest Microsoft AI tools, including Copilot, Power Automate, and Virtual Agents.
• Act as a strategic link between business and technology, influencing automation enterprise-wide.
• Drive efficiency and cost savings in customer service operations.