Service Technician VW

Apex Tool Group is an equal opportunityemployer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

Service Technician VW - DE - Emden

Key Responsibilities

• Support of our customers in the area of Northern Germany, especially Volkswagen Emden
• Implementation of installations and commissioning
• Technical contact for our customers
• Building a partnership with our customers
• Participation in customer meetings
• Phone and Remote Support
• Implementation of technical training
• Implementation of machine capability studies
• Performance of error analysis and repairs
• Support of the sales team in technical matters
• Expansion and development of the service business with our customers
• Preparation of offers for services
• Commissioning and configuration of screwdriving systems
• On-site project coordination
• Development of the service business with customers

Critical Skills & Qualifications

• Completed training to become a state-certified technician, specializing in mechanical or electrical engineering
• Several years of professional experience in the field of service screwdriving technology
• Several years of professional experience in customer service (by phone and on site)
• Good knowledge of the VW Group's tightening technology standards, especially XML
• Good knowledge of MS Office package (Excel, PowerPoint, Word, Outlook) and SAP
• Willingness to travel, also internationally
• Good command of written and spoken English

Behavioral Skills

• Personal commitment and personal responsibility for on-time and service-oriented processing
• Strong team and communication skills
• High degree of flexibility, independence, initiative and motivation
• Careful and cost-oriented work
• Process oriented, results driven, innovative and application focused

We offer

• Collective agreement of the metal and electrical industry
• 30 days vacation
• Special payments (e.g. vacation pay, Christmas bonus, collectively agreed payments)
• Numerous employee benefits / employee offers (corporate benefits)
• Bike leasing
• International group
• Training and development opportunities

Apex Tool Group, LLC is an Equal Opportunity Employer and complies with applicable employment laws. Minorities/Females/Disabled/Veterans are encouraged to apply.

At Apex Tool Group (www.apextoolgroup.com), we’re passionate about innovation. Whether that be products, processes or operations, our associates strive to find new ways each day to help our end-users solve their most complex challenges. By harnessing our global resources, unprecedented insights and spirit for service, we build more than just tools for the job site – we help build the future.

ATG is a global manufacturer of hand and power tools, tool storage and accessories, chain, and electronic soldering solutions with more than $1.4 billion in annual revenues. Our 6,900 global associates have built powerhouse brands like GEARWRENCH, SATA, Crescent, Cleco, Weller and APEX that professional trades and DIY enthusiasts alike can trust to get the job done. With our roots dating back to the 1800s, our tools have driven technological advancements that drive efficiency, speed and end-user safety in a broad range of commercial and consumer markets.

As part of the ATG team, you will move fast, think globally, learn from your colleagues and grow your career. You’ll enjoy competitive benefits, a healthy work/life balance and have opportunities to give back to the communities we serve.
Our six core values – Customers come first, Integrity in all we do, Continuous improvement, Innovation for growth, Passion to succeed and Best talent, one team - drive our daily decisions. Connect with us on social media to learn more – LinkedIn, Instagram, Facebook and Twitter.

If your goal is to work where finding a better way never ends and your ideas become a reality, join us! #WeBuildATG