Partner Success Manager (Hybrid/Kiel/Berlin/Hanover, DE)

At EasyPark, we love cities. We love them for work, for play and everything in between. That’s why our mission is to make life in cities that much easier – by taking care of the parking. With the use of technology, we break barriers, helping improve the urban experience. Our aim is to create a scenario where parking supply and driver demand are balanced not due to additional parking spots and fewer cars, but thanks to predictive technology that connects our users to available spots.

The Role

As Partner Success Manager Representatives we play an integral role in building trust and solid relationships by supporting our Operators on their daily business, impacting several touchpoints of their customer journey.

We contribute to our vision by connecting with our Partners, identifying their needs and driving improvement initiatives.

Your main responsibility will be to secure a seamless implementation of the Company solutions by configuring, maintaining and supporting our products and services for our partners.

You will contribute & make an impact through:

• Providing excellent operational support to new and existing partners
• Configuration, release and maintenance of our solutions and products.
• Implementation of the Company standard services according to client specifications.
• Archiving and version management of software configurations.
• Quality assurance, testing our products and services, while striving for continuous improvement.
• Order, review and roll-out of signage.
• Collaboration across Teams and Business Units e.g. Account Managers, Operations, and R&D/Product.
• Training and supporting Operations on the Company services.
• Working actively within the CRM system to manage requests/incidents and ensuring data quality.

About you

We don’t know you yet, but you might recognize yourself in the following:

• Excellent customer relationship management skills and strong interest in helping customers.
• Good planning and self-management skills. Proven involvement in project management is appreciated.
• High level of technical understanding of system integrations.
• XML or JSon knowledge is desirable.
• Basic knowledge of Adobe Illustrator is advantageous.
• Good analytical skills to interpret data and identify patterns.
• Mastery of other European languages is advantageous.
• Change management, resilience and positive attitude towards change

Your background

We don’t think one size fits all, but a successful candidate might have the following:

• Previous experience working with Customer Success or Technical Support for Corporate Customers.
• Excellent verbal and written communication skills in the local language and proficient in English.
• Previous experience in collaborating across departments.

This role can be based from Hannover, Kiel or Berlin, Germany.

Life at EasyPark

We are a values-driven company with an international culture and a global presence. By providing an environment with space to grow and room for autonomy, we believe in encouraging and supporting our team members to take initiatives and act outside of their comfort zone. To have an open mind and embracing change is a part of our DNA. At EasyPark we are dedicated to maintaining an open culture where the voice of each person is heard, and we play as one team across the globe. Diversity is something we celebrate and we are committed to creating an inclusive environment for everyone.