Operations Manager

What you'll be doing

• Oversee the day-to-day operational performance across a portfolio of properties in multiple large hotel brands
• Assist Directorof Operations in implementing new tools on enhancing guest satisfaction and quality improvement
• Act as the primary contact for General Managers and property operational leaders.
• Monitor and analyze key performance indicators (e.g., RevPAR, GOP, guest satisfaction) and develop action plans.
• Ensure the consistent implementation of brand standards and operational procedures.
• Support the annual budgeting and forecasting processes in coordination with Finance and Property teams.
• Drive continuous improvement in service delivery, operational efficiency, and cost control.
• Coordinate and support property openings, renovations, and transitions.
• Conduct operational audits and follow up on compliance and quality assurance issues.
• Collaborate cross-functionally with departments such as Asset Management, HR, Development, and Procurement.
• Lead portfolio-wide initiatives related to ESG, sustainability, and operational excellence.
• Mentor and develop property leadership teams and support succession planning.

What we’re looking for

• 5–7years of hands-on experience in hotel operations, ideally with expertise in managing large portfolios or multiple hotel brands
• A Bachelor’s degree in Hospitality Management, Business Administration, or a related field (Master’s degree is a plus)
• Strong experience in overseeing day-to-day operations across multiple properties and large hotel brands, with the ability to manage complex operations and drive consistent performance
• Deep knowledge of key performance metrics (e.g., RevPAR, GOP, guest satisfaction) and the ability to analyze data and implement effective action plans to improve results
• Demonstrated success in driving continuous improvement in service delivery, operational efficiency, and cost control across multiple properties
• Proven track record in leading and mentoring teams
• Experience in budgeting and forecasting, working closely with finance teams and property leadership to ensure financial goals are met
• Strong knowledge of brand standards and operational procedures, with a focus on maintaining consistency across the portfolio
• Experience in property openings, renovations, and transitions, with an eye for detail and operational readiness
• Proficiency in Microsoft Office, especially Excel, as well as experience with PMS systems and ideally Fairmas for performance and financial tracking
• Excellent communication and interpersonal skills in English; additional languages, especially German, are an advantage
• A passion for sustainability, ESG, and operational excellence, and a drive to implement company-wide initiatives
• Willingness to travel frequently to properties for audits, training, and operational reviews

• Karrierestufe

  Management