IT Onsite Support Engineer (all genders)

IT Onsite Support Engineer (all genders)

Unisys Cologne, North Rhine-Westphalia, Germany

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Job Responsibilities

1. Serve as Field Engineer for large, complex clients, supporting a range of company products and services.
2. Perform server and storage break-and-fix activities.
3. Use advanced tools and technical knowledge to resolve client problems and conduct high-level installation activities for storage and network devices.
4. Leverage an advanced understanding of hardware, software, and operating systems, along with troubleshooting skills, to address escalated issues.
5. Test and certify mainframes, servers, and other infrastructure components related to networks and peripherals.

Success Indicators

1. Effective service as a Field Engineer for large, complex clients.
2. Timely and efficient server and storage repairs.
3. Providing VIP deskside support activities.
4. Resolving client problems using advanced tools and technical expertise.
5. Addressing and resolving significant issues escalated from team members or clients.
6. Testing and certifying infrastructure components.

Qualifications

• Relevant work experience and education aligned with the tasks mentioned above.
• Fluent in English and German.

Benefits

• Participation in our "Winning Culture" with opportunities to work on prestigious global projects.
• Commitment to Corporate Social Responsibility and DEI initiatives.
• Access to Unisys University E-Learning Platform and MBA sponsorship programs.
• Wellbeing & Employee Assistance Program to support mental health.
• Performance-based remuneration, attractive pension scheme, and allowances.
• Bonus, referral, incentive, and recognition programs.
• 30 days of holiday annually.

Equal Opportunity Statement

Unisys is an equal opportunity employer, considering all qualified applicants regardless of protected categories. For accommodations or inquiries, contact GlobalRecruiting@unisys.com or call 888-560-1782.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting