Second Level Supporter (m / f / d)

Are you a 2nd level supporter looking for a new challenge in the IT sector? Are you passionate and committed to your job and always give 100%? So do we! Randstad professional solutions specializes in the placement of qualified specialists. The satisfaction of clients on the one hand and candidates on the other is our top priority. We are currently looking for a Second Level Supporter in Ulm. Apply quickly and easily online now! We value equal opportunities and welcome applications from people with disabilities.

Here's what we offer

• Attractive salary and long-term job security through group affiliation
• Extensive social benefits, including Christmas and vacation bonuses
• Vacation entitlement of up to 30 days per year
• Further training through e.Learning offers
• Team-oriented work
• Processing user requests and incidents that are forwarded from the 1st level
• Classifying faults and requests with subsequent resolution of the problems as part of 2nd level support
• Recording and monitoring service tickets
• Managing user support via remote solutions
• Working closely with 3rd level support
• Support with evaluation and project topics
• Contributing to the creation of FAQs, documentation and manuals

Your profile

• Completed training as an IT specialist or a comparable qualification
• Sound knowledge in one or more of the following areas: Client hardware and software, Apple Mac, printers and Office applications
• Good knowledge of German
• High customer and user orientation
• A solution-oriented approach to work and a service mindset