Business Development Manager

The Business Development Manager DACH is responsible for prospecting, outbound sales, inbound sales, and solution offering within the DACH Hub, with a key focus on German-speaking countries, Belgium, Netherlands, and Luxembourg.

This sales role encompasses all stages of the customer journey, including acquiring new customers and developing existing relationships. The BDM manages all new prospects (both inbound and outbound) to ensure a comprehensive sales process and partnership in their local language. The role requires awareness of market trends and directions to propose engaging experiences. The BDM builds relationships from scratch and enables accounts to succeed, working with multiple stakeholders within the Hub to advise prospects and customers on solutions and best practices. They coordinate problem-solving and training sessions with Solution Engineers, the Training Hub, Business Services, and other relevant teams. The BDM guides prospects to establish optimal workflows and processes, establishes success metrics, maintains the CRM, provides reports, and offers feedback to line management. They also supply market information to Marketing for regional campaigns.

Tasks

1. Responsible for outbound and inbound business development for the portfolio of future customers across the territory; aims to exceed customer and key performance goals.
2. Understand and anticipate client needs and pain points, providing appropriate solutions.
3. Builds and nurtures strategic advisory relationships with users and prospects to enhance their business success.
4. Collects feedback from the market, prospects, and existing accounts.
5. Represents the company at conferences and events.
6. Manages the needs of different audiences and stakeholders.
7. Develops and nurtures customer advocacy; regularly sources case studies and references.
8. Collaborates with Solution Engineers, the Training Hub, Production, Development, Support teams, the Data Hub, and Business Services to resolve customer issues, share feature requests, report pain points and bugs, and contribute ideas for the Product Roadmap.
9. Maintains accurate and up-to-date CRM information.
10. Engages customers during conferences and events.
11. Performs additional tasks as assigned by the direct lead, related to the position.

Job Requirements

1. Minimum 5 years of sales experience in outbound sales within the German-speaking market (DACH & BENELUX).
2. Experience in language technology or the localization industry.
3. Fluent in English and German.
4. Understanding of business and reporting processes.
5. Good team player.
6. Strong sales attitude and customer focus.
7. Experience with Sales Navigator is essential.
8. Ability to influence and negotiate with key decision-makers.
9. Willingness to adhere to company standards.
10. Proven experience in solution offering and selling.
11. Track record of building strong relationships with prospects and customers.
12. Experience participating in events and conferences in the territory, with occasional visits to the HQ in Europe.
13. Experience with quantitative research methods.
14. Experience in data management and analytics using CRM systems.
15. Proficiency in MS Office and HubSpot.