Workforce Scheduling Analyst

We are pleased to present an exciting opportunity for a talented professional to become part of our team as a Workforce Scheduling Analyst. This essential role involves creating efficient schedules that maximise productivity while ensuring employee satisfaction. The successful candidate will bring excellent analytical skills, a keen attention to detail, and a proactive approach to workforce management to our dynamic organisation.

Responsibilities:

1. Design and manage detailed schedules, incorporating team needs such as training, coaching, feedback sessions, and future resource planning.
2. Resolve scheduling conflicts and propose solutions to accommodate team members’ or clients’ special requests and concerns.
3. Collaborate with key operational stakeholders to schedule activities, including handling unplanned and planned absences or downtime.
4. Provide weekly staffing forecasts to support effective planning and resource allocation.
5. Maintain accurate employee records in the scheduling system, including skills, scheduling agreements, time-off balances, and contract details.
6. Develop client-focused schedules that address training, coaching, performance feedback, and anticipated team requirements.
7. Analyze workload patterns and use workforce management tools to determine staffing needs based on historical trends.
8. Identify and address discrepancies between actual and expected workload patterns, recommending adjustments as necessary.
9. Monitor team trends, such as attrition, to identify and mitigate potential resource planning issues.
10. Coordinate key activities with operational contacts to ensure efficient workflows.
11. Provide realistic and actionable staffing plans based on current workforce availability and performance metrics.
12. Share weekly staffing projections to ensure the team is prepared for upcoming demands.

Requirements:

1. Native or fluent English proficiency (C1 level), with excellent written and spoken communication skills.
2. Minimum of 2 years of experience in a customer service or call center environment, with at least 1 year in workforce management preferred.
3. Familiarity with workforce management processes, including staffing forecasts, scheduling, and performance metrics, is advantageous.
4. Proficiency in Google Suite (e.g., Sheets, Slides) and Microsoft Office (e.g., Word, Excel).
5. Knowledge of local labor laws and regulations related to scheduling and workforce management is a plus.
6. Strong problem-solving and decision-making skills, particularly in scheduling and resource allocation.

Offer:

1. Relocation assistance provided.
2. Private health insurance available after the probation period.
3. Work in a vibrant and multicultural team environment.
4. Regular fruit deliveries and complimentary drinks to promote a healthy lifestyle.
5. Employee wellness programs, including discounts and partnerships with fitness centers, restaurants, and beauty services.

Our Core values at TheHRchapter:

1. Transparency: We believe in transparent and smooth recruitment processes. You will get feedback from us.
2. Candidate experience: Perfect blend between automated and humanized recruitment processes. Don't hesitate to ask us for feedback, anytime.
3. Talented pool: We bring highly-skilled motivated candidates to our clients. Our candidates match their company values and management style.
4. Diversity and inclusion: There is no place for discrimination and intolerance. We care about diversity awareness and respect for any differences.