Lead Backend Engineer, Help Experience

Vinted Marketplace is the largest online international C2C marketplace in Europe dedicated to second-hand fashion, with millions of registered members spanning 22 markets in Europe and North America. With a mission to make second-hand the first choice worldwide, Vinted enables people to sell and buy second-hand clothes and lifestyle items from each other, helping give those items a second or even third life.

Vinted Go launched in , with a focus on developing products and solutions for more seamless shipping and delivery across Europe. Vinted Go has connected more than 40 carriers and more than , PUDO points across Europe to support the delivery of millions of parcels per year.

The Vinted Group, composed of Vinted Marketplace and Vinted Go, is headquartered in Vilnius, with workplaces in Germany, Lithuania, France, the United Kingdom, the Netherlands and over 2, employees. It is backed by six leading venture capital firms: Accel, Burda Principal Investments, EQT Growth, Insight Partners, Lightspeed Venture Partners, and Sprints Capital.

Information about the position

We are looking for a Lead Backend Engineer to join our young team to provide self-help and machine-help for our Vinted members. This team has the potential to save millions of euros and transform stranded users into engaged advocates of our sustainable marketplace. This directly supports our mission to make second-hand first choice worldwide.

As our new Lead Backend Engineer, you will play an integral role in rewriting the first touch point for all Vinted users seeking support in our Help Centre. Additionally, you'll collaborate with the team to develop a scalable and highly effective Customer Support Chatbot to assist Vinted members. We will assess and implement the best and latest technologies to personalise the experience. You’ll have the opportunity to expand your skills in many directions, gaining hands-on experience with AI, ML, and Search technologies, and leveraging them to impact millions of users.

Joining Vinted means becoming part of an active community of engineers who are keen on sharing knowledge, organising learning workshops, and much more!

In this position, you'll

• Work in a cross-functional team and design and build features that improve our members' lives by helping them find assistance quickly and effortlessly
• Collaborate with other developers during pairing sessions, design deep dives, and code reviews
• Continuously improve our code quality and nurture our test suite (RSpec). We have > tests which run in approximately 5 minutes through our Jenkins setup

so that changes can be deployed rapidly.

• See your code affect over a million users almost instantly. Our main branch gets rolled out straight to production on each merge. We deploy many times per day
• Work with Golang, Ruby on Rails, MySQL, Memcached, Redis, Kafka, Vespa, and many more technologies
• Craft code that can handle more than 2 million requests per minute on our Kubernetes clusters. Monitor your deployed code through Prometheus, Grafana, DataDog, and Kibana
• Tightly collaborate with our Staff Engineer on architectural topics and support other engineers in their growth

About you

• You have gained strong knowledge in multiple high-level programming languages and extensive experience in software development
• You have profound expertise in Golang; knowledge of Ruby on Rails is a plus
• You are excited to learn and master new technologies and concepts
• Experience or interest in AI, LLM, chatbots, or search technology is a plus
• You are committed to personal and professional growth
• You have prior experience mentoring engineers
• You are proficient in spoken and written English

Benefits include share options, 30 days of paid leave, health support through the Mindletic app, home office support, daily lunch allowance, team-building events, shopping budget, gym membership, pension plan, insurance, workation opportunities, and a dog-friendly office.

Working at Vinted

Individual Learning Budget

Vinted allocates 10% of your annual salary yearly for professional development, allowing you to pursue relevant learning activities.

Hybrid Work

Our hybrid model recommends 2 days in the office weekly, but this is flexible based on team agreements.

Vinted values diversity and inclusivity, welcoming applications from all backgrounds. We are committed to fair treatment regardless of race, age, religion, sex, nationality, gender identity, sexual orientation, disability, or other protected characteristics.

The salary range for this position is 88, - , gross per year.