Technical Account Manager (SaaS)

Zoho is a privately held, bootstrapped and profitable cloud software company. We aim to become one of the largest B2B SaaS providers worldwide committed to solving business problems through our deep technology expertise and superior customer experience. We believe in experimentation, iteration, and following your instincts.

We are seeking an experienced Presales Consultant to join our dynamic team at Zoho Corporation. As an integral part of our sales and consulting team, the Presales Consultant will be responsible for designing and delivering solutions that meet the complex needs of our clients.

With your deep industry knowledge and exceptional consulting skills, you will craft customized solutions that drive business success.

Responsibilities :

1. Engage with potential clients to understand their business needs and challenges, translating these into effective solutions.
2. Lead comprehensive solution presentations and demonstrations that highlight the value and benefits of our SaaS products.
3. Collaborate with sales teams to develop strategies for solution selling and to enhance the sales process with your technical expertise.
4. Guide customers through the decision-making process, addressing technical, strategic, and business requirements.
5. Design customized solutions and workflows that effectively integrate with existing client systems and business practices.
6. Provide expert advice and leadership in customer experience strategy, helping clients optimize their use of our products.
7. Stay updated on industry trends and new technologies.
8. Support the implementation team during solution roll-outs.

Requirements

1. 3-6 years of experience in solution consulting or a similar role, within the SaaS industry specializing in CRM or customer experience products.
2. Proven track record of successful solution delivery to enterprise clients.
3. Strong understanding in SaaS industry especially working on products including but not limited to CRM, Helpdesk software, its implementation, and its impact on customer engagement and business processes.
4. Excellent communication, presentation, and interpersonal skills, capable of working collaboratively in a client-focused environment.
5. Strong analytical and problem-solving skills with a consultative approach to addressing client needs.
6. Fluency in English and German is mandatory for this role.
7. Ability to travel as needed to meet with clients, attend conferences, and lead engagements.

Join Zoho Corporation Europe today and be part of a company that is revolutionising the way businesses operate. Together, let's shape the future of business software!