IT Support Engineer

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View more categories View less categories Sector Technology Role Professional Contract Type Permanent Hours Full Time

DESCRIPTION

IT Support Engineer

Overview

Efficiently functioning IT systems ensure that Amazon's operations run at peak speed at all times. Our IT Support Team works behind the scenes to resolve issues and improve our systems for optimal performance. Your focus will be to ensure that our IT infrastructure meets the demands of our global business. You will work with the latest technology and learn how we develop the warehouse environment of the future. This position is initially advertised as part-time, with the possibility of full-time employment.

Key job responsibilities

Your main tasks include:

• Supporting end-user devices and IT infrastructure within your building
• Assisting with major network projects, such as setting up IT for new Amazon buildings
• Proposing new processes to enhance IT deployment at Amazon logistics centers
• Mentoring and supporting colleagues

A day in the life

You will work onsite and visit other operational sites in Germany and possibly internationally several times a month. As part of our IT Support Team, you will collaborate remotely and in person, assisting with various issues. You will leverage your expertise to ensure the optimal operation of our platforms and implement projects to maintain or improve our IT infrastructure. Occasionally, you may help design infrastructure for new buildings and ensure smooth operation during setup. No two days are the same at Amazon, making this an exciting workplace. Your role involves a variety of tasks, from troubleshooting IT issues to designing new processes. We promote a healthy work-life balance and offer many opportunities for personal and professional growth. To learn more about Amazon's operations and how our Fulfillment Centers work, watch a short video or join a virtual live tour. Video with subtitles: https://www.amazon.com/videotour

Benefits

• Retirement, life, and disability insurance
• Employee Assistance Program (EAP)
• Opportunity to join our affinity groups: https://www.aboutamazon.de/news/diversitaet-chancengleicheit-und-inklusion/affinity-groups-hier-zaehlt-gemeinschaft
• Flexible working hours and generous parental leave
• Good development opportunities and free access to online learning platforms
• 10% discount on Amazon website, up to €100 savings per year
• English courses

About the team

Our OpsTech Solutions Team (OTS) provides ongoing tech support across all Amazon operational sites worldwide. Maintaining, upgrading, and protecting the IT infrastructure and end-user devices of one of the world's largest companies requires diverse skills. Some team members are specialized experts developing and implementing solutions, while others take leadership roles to support our tech support team effectively.

We value diversity and an inclusive work environment where everyone can feel comfortable. We offer programs like the "Women's Leadership Program" focusing on key skills and challenges for women in the workplace. Amazon also has affinity groups like Glamazon for LGBTQIA+ employees and Families at Amazon for employees with families. We bring together employees from different backgrounds, promote an inclusive environment, and provide networking and training opportunities. All employees are welcome to join these groups regardless of personal background.

The Amazon OTS team is dedicated to balancing performance and sustainability in all new solutions. Many team members work at local sites, and our team operates around the clock to provide support and perform maintenance with minimal business disruption.

Another day in the life

Your main tasks include:

• Supporting end-user devices and IT infrastructure in your building
• Assisting with major network projects, such as setting up IT for new Amazon buildings
• Proposing new processes to improve IT deployment at Amazon logistics centers
• Training and mentoring IT professionals

BASIC QUALIFICATIONS

Basic qualifications include:

• A degree in computer science or a related technical field
• Experience managing heterogeneous networks with Microsoft Windows and Linux-based clients and servers
• Experience with network infrastructure, system integration, and working with third-party vendors
• Advanced proficiency in English and German, both spoken and written
• A valid driver's license

PREFERRED QUALIFICATIONS

Preferred qualifications include:

• Additional industry certifications such as ITIL, Cisco (CCNA, CCNP), Microsoft (MCP, MCSE), or Linux (LPIC-1, LPIC-2)
• Experience with diagnostics and troubleshooting
• Experience working in a dynamic, customer-focused environment
• Knowledge of common network and internet protocols, including management, communication, and security protocols
• Experience with IT asset management, procurement, or WLAN technologies

Amazon is an equal opportunity employer. We believe that a diverse workforce is key to our success. Recruitment decisions are based on experience and skills. We value your passion for discovery, innovation, and building. Protecting your privacy and data security is a top priority. Please see our Privacy Notice: https://www.amazon.jobs/en/privacy_page

If you have a disability and need workplace accommodations during the application or onboarding process, visit https://amazon.jobs/content/en/how-we-hire/accommodations. For other regions, contact your recruiting partner.