Ticketing System Support Specialist (m/f/d)

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Client:

Parts Europe GmbH

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

2a5720249fb9

Job Views:

1

Posted:

13.05.2025

Expiry Date:

27.06.2025

Job Description:

Your responsibilities:

• Handle incoming support tickets, conduct root-cause analyses, and deliver effective solutions with a customer-focused mindset.
• Utilize your SQL and MySQL skills to investigate databases and provide quick, accurate resolutions to data-related issues.
• Troubleshoot integration problems and ensure smooth system interactions using APIs and web applications.
• Identify recurring issues and proactively suggest improvements to internal processes and support documentation.
• Escalate complex technical challenges to developers and ensure smooth collaboration through clear communication.
• Support ERP systems like Microsoft Business Central and stay updated with current tools and best practices.

You bring along:

• Hands-on experience with databases, especially MySQL and SQL, to resolve technical issues efficiently.
• Comfort working with APIs and protocols to troubleshoot and support integrations.
• A solution-oriented approach, with the ability to quickly identify issues and determine when to escalate.
• Enjoyment working with web applications and ERP systems such as Microsoft Business Central.
• Strong communication skills in English, with German considered an asset, to explain complex issues clearly to technical and non-technical teams.
• Good organization and time management skills, capable of working independently while managing support tasks effectively.

What we offer:

• A secure job in a growing company
• A multinational team with colleagues worldwide and a friendly working atmosphere in the Powersports industry
• Flexible working hours, full and part-time options, and modern equipment
• Onboarding and ongoing support for new employees
• Regular employee events, excursions, motorcycle tours, and sales events
• Company bike leasing and a job ticket for public transport
• Health management initiatives, including health days, check-ups, sports activities, and fitness center contributions

Are YOU interested?

We look forward to your application!
Click on "JOIN OUR TEAM!" to access our applicant portal and upload your documents.

We value diversity and welcome applications regardless of gender, nationality, ethnicity, religion, disability, age, sexual orientation, or identity.