Responsible for the monitoring and analysis of process and management KPIs, coordinating activities that aim at the continuous improvement of quality indicators through use of statistical, preventive and problem-solving tools.
Provide support for the analysis of non-conformities found in products and processes, investigation of its causes and implementation of possible solutions or improvements.
Organize and maintain section quality records.
Monitor quality KPIs monthly and act on undesirable results.
Assist Company and Quality team to maintain ISO 9001 Quality System.
Support quality improvement projects through the ISO 9001 Quality System.
Develop and assist the preparation of quality diagnostics and participate in the elaboration of Corrective Action Plans in the Manufacturing departments.
Support analysis and problem solving through teamwork and use of corrective action tools.
Support statistical studies on critical product characteristics.
To know deeply the activities of inspection, monitoring and guiding, using the quality KPIs (internal and site), aiming to help and encourage operators in the correct fulfilment of their activities, to maintain it and improve it.
Periodically analyse the history of quality records and customer complaints, in order to prevent recurrences, in addition to coordinating data collection and defect reports.
Assist in the elaboration and maintenance of updated inspection plans for products and for the evaluation of self-control.
Evaluate the need for rejection and the possibility of recovery or use in the state of raw materials, parts or products outside the specifications, considering the scope of the problem.
Perform other tasks, related to those described above, according to the request of the superiors.
Specific Requirements / Additional information
Need a fast learner, able to communicate in writing and over the phone.
Must possess the ability to make independent decisions when circumstances warrant.
Must have patience, tact, a cheerful disposition and enthusiasm as well as the willingness to handle difficult situations.
Ability to pay close attention to detail and co-ordinate various activities simultaneously.
Ability to work well in a team setting.
Good telephone manner.
The ability to work under pressure when numbers of orders come in at a time and be able to prioritize.
A keen sense of urgency and a willingness to learn additional job-related skills.
A code 8 driver’s licence.
Must be able to work under pressure.
Ability to design and develop innovative solutions.
Analytical, critical and systematic thinker.
Ability to discuss and analyse cost allocations and recoveries directly with senior management as well as with the heads of cost centres.
Mostly Factory based, out of office errands from time to time.
Is subject to work beyond normal working hours, evenings, weekends and holidays should the need arise.
Required to attend and participate in continuing educational programs designed to keep you abreast of changes in your profession.