Job in Germany : IT-Support (m / w / d)

IT Support (m / f / d) - hybrid working (remote & presence)

For an innovative company in the field of IT, we are looking for a dedicated IT support employee (m / f / d) to join the team in supporting and maintaining the IT infrastructure. In this role, you will be the first point of contact (m / f / d) for technical queries and problems and ensure that all systems are running smoothly. Our client offers a dynamic working environment where you can develop your skills and learn about new technologies. If you have a passion for IT and are solution-oriented, we look forward to receiving your application! Become part of a motivated team and contribute to ensuring IT support at the highest level.

These are your main areas of activity

• First point of contact (m / f / d) and troubleshooter (incident management) for all IT-relevant issues in our existing IT environment, for internal users (m / f / d)
• Recording, classifying and solution-oriented processing of incident reports and service requests with documentation as well as maintaining and adding to the knowledge database
• Carrying out error analyses and initiating appropriate measures in 2nd level support
• Setting up, managing and maintaining user accounts, e.g. in the Active Directory and Exchange
• Supporting IT projects, e.g. software and client hardware rollouts and migration scenarios
• Creating documentation and instructions to assist end users (m / f / d) and conducting basic training courses

What you bring with you

• Completed vocational training as an IT specialist (m / f / d) for system integration or comparable training
• Practical experience in IT customer support or IT support / service desk or in application support
• Good knowledge of hardware (PCs, notebooks, smartphones, printers) and software (Microsoft OS, AD, Exchange, Office products)
• Confident handling of a ticket system
• Strong service orientation as well as good communication and teamwork skills
• Good self-organization, a high level of commitment and a high degree of quality awareness

Prospects

• Work-life balance: flexitime & flexible working hours, home office / remote work, 30 vacation days and Christmas Eve & New Year's Eve off
• In-house collective agreement, capital-forming benefits, company pension scheme, deferred compensation
• Prevention offers, company health management, company doctor
• Individual training and development opportunities
• Activity-based working in a modern working environment

With us, your career path will become your personal walk of fame - we offer you exciting prospects in the areas of assistance & secretarial services. Click on "Apply directly" now!