Administrative Support Assistant (CYS) (Developmental) NF-02/03.

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Base pay range

$16.00/yr - $19.17/yr

Duties

1. Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, ascertains nature of call, and directs caller to appropriate staff.
2. Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility. Monitors children’s departure to ensure only authorized individuals remove them from the building.
3. Registers/terminates children/youth within the CYS program and/or waiting list database. Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking.
4. Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events. Coordinates vacancies and reservations for the hourly care program as required.
5. Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day-to-day operations.

Requirements

Conditions of Employment

• Must be 18 years of age or older at time of appointment or placement into the position.
• Direct Deposit is required.
• Satisfactory completion of pre-employment background checks in accordance with AR 215-3, 2-15.m., and a Child Care Tier 1 background investigation is required.
• Must have current health assessment which documents good mental and physical health, freedom from communicable disease, and immunizations in accordance with current Army and DoD policy including annual influenza vaccinations.
• A one year probationary period may be required (either initially or upon conversion, if applicable).
• Successful completion of annual training requirements within the prescribed time frame and demonstrated on the job competence is required.
• May be subject to irregular hours, evening and or weekends.
• Travel to on and off post locations may be required.

Qualifications

NF-02 Qualifications

• Experience working in an office setting which demonstrates skill in applying administrative and clerical procedures; customer service concepts; and communication techniques in a professional environment.
• Experience using office automation to prepare documents, manage files, and maintain records.
• Must have experience in using applications such as Microsoft Office (Word, Excel, Power Point, Outlook).

NF-03 Qualifications

• Experience working in a professional office setting which required administrative and clerical skill in managing filing systems and maintaining documents, such as attendance records and official correspondence.
• Must possess experience demonstrating customer service and business communication skills.
• Must possess a demonstrated knowledge of correct grammar and composition techniques needed to accurately prepare written material from a variety of sources.
• Proficiency in using computers for applications including Microsoft Office Suite (Windows, Word, Power Point, Excel, Outlook). Experience entering and maintaining data in automated databases.
• At least 1 year experience at the next lower grade level NF-02.

Highly qualified candidates will possess at least three of the following:

• Experience utilizing automated systems for childcare operations.
• Experience with Army background check processes or similar procedures from start to finish.
• Two or more years of experience checking paperwork for accuracy, verifying information, rectifying issues, or coordinating/routing procedures.
• Two or more years of experience using Child and Youth Management System (CYMS) or similar to collect and maintain data for planning and reporting.

Please ensure this experience and knowledge are reflected on your resume to be considered a highly qualified candidate.