Future position : Onsite IT Support Engineer

Overview

We are preparing for a project starting mid-2025 and are seeking candidates interested in joining NSC in the near future. If you're considering a change but aren't ready yet, please review the job description below and apply online. We will contact you when we begin recruitment activities.

The Onsite Support Engineer is responsible for providing end-user support, hands-on support, and collaborating with business users and stakeholders to ensure efficient support without disrupting business operations. The role requires practical support experience.

Responsibilities

• Experience with Microsoft desktop OS, Windows application deployment, configuration, and management.
• Windows Client Administration.
• Build and install PCs, telephone systems, wireless networks, and peripherals (printers, scanners, mobile phones) related to desktop infrastructure.
• Maintain installed PCs, networks, telephone systems, and peripherals through routine maintenance.
• Identify, log, and resolve technical issues with software applications or network systems.
• Propose potential changes and system improvements to technical teams for consideration and implementation.
• Collaborate with the Technology team to ensure the efficient operation of the desktop computing environment.
• Administer and resolve issues with end-user workstation network software when required.
• Respond to incoming calls, messages, and work orders regarding desktop problems.
• Support network devices and servers in a business environment.
• Ensure work is completed within agreed service levels.
• Clearly explain and document technical issues to technical teams and stakeholders.
• Proven experience with Microsoft Intune (Autopilot), SCCM, VMWare Horizon, etc.
• Be proactive and passionate about EUC, with strong interpersonal and time management skills.
• Support, migrate, and deploy Windows 10 / Windows 11.
• Liaise with third-party support and vendors as necessary.
• Perform related duties aligning with the position's scope and intent.
• Manage the end-to-end lifecycle of desktops and laptops.
• Experience and interest in working in a global delivery environment.
• Strong communication and analytical skills.
• Provide onsite technical support, resolving hardware, software, and network issues.
• Install, configure, and maintain computer systems and related equipment.
• Diagnose and troubleshoot technical problems using analytical skills.
• Train clients on new technologies and software.
• Document issues and solutions for future reference.
• Maintain professionalism and a positive attitude when interacting with clients.
• Stay updated with the latest technology trends and advancements.

Qualifications

• Bachelor's degree in Computer Science, IT, or related field (not always required).
• 3 to 5 years of experience in technical support, preferably onsite.
• Strong understanding of hardware, software, and networking.
• Excellent communication and interpersonal skills.
• Ability to work independently and solve problems effectively.
• Good time management and organizational skills.
• Valid driver's license and willingness to travel (preferred).
• Experience with industry-specific technologies.
• Relevant certifications (e.g., CompTIA A+, Network+).
• Bilingual/multilingual skills (local language skills preferred).

Technical Experience:

The Tech-bar/OSS support member should have strong technical knowledge and hands-on experience with the following technologies:

• Microsoft Client OS (Win 10, 11)
• Active Directory and related services, DHCP, DNS
• Print and File sharing services
• Hardware troubleshooting and repair
• Patch Management