Customer Experience: Program Manager (m/f/d)

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Client:

Personio

Location:

Berlin, Germany

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

406c24c671d2

Job Views:

2

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

The Role: How you'll make an impact at Personio

This position can be office-based (hybrid) in Germany, Spain, Ireland, the Netherlands, or the UK.

As a Program Manager within the Customer Experience Strategy & Operations (CXSO) team, you will develop, organize, and coordinate interconnected projects to improve customer experience from the post-sales perspective.

You will own a program from a pipeline of priorities, craft situation analyses, develop operational plans, create and manage KPIs, and oversee all program activities.

Role Responsibilities: What you'll do

• Responsible for strategic and operational enablement related to your programs, including project planning, deadline and budget management, change and risk management, designing process flows, and managing stakeholder communication.
• Coordinate internal and external teams to execute projects.
• Implement, measure, and refine program elements cross-functionally.
• Develop metrics to evaluate impact and success.
• Conduct regular data analysis and reporting to track KPIs.
• Share findings with CX leadership and stakeholders.
• Establish yourself as a data-driven customer advocate.

Role Requirements: What you need to succeed

• A degree in Business Information, Business Administration, Program Management, Informatics, or a related field, preferably with a technical or data focus.
• At least 5 years of relevant data analysis or program management experience, ideally in B2B/SaaS environments.
• Team player with assertiveness, resilience, and motivation.
• High standards for quality and proactive communication of issues.
• Logical, analytical thinking with high data quality standards.
• Excellent written and spoken English skills.
• Ability to simplify complex topics for diverse stakeholders.

Why Personio

Personio is committed to diversity and inclusion, fostering a supportive environment for all employees regardless of gender, civil or family status, sexual orientation, religion, age, disability, education, or race.

Benefits include:

• Competitive salary, benefits, and pre-IPO equity.
• 28 days paid vacation plus additional days after 2 and 4 years.
• Impact Days for social and environmental initiatives.
• Family support, mental health resources, sabbaticals.
• Flexible work arrangements with PersonioFlex.
• Personal development budget.
• Company and team events.
• Flat hierarchies and quick decision-making.

About us

We are transforming HR with technology, serving over 10,000 customers worldwide with a team of 2,000. Join us to shape the future of HR technology, guided by our principles of exceeding customer expectations, delivering results, elevating one another, challenging positively, and creating momentum.