Sr. Ops Engineer, MSP-CX DR, Mechatronics & Sustainable Packaging Customer Experience (m / w / d)

Über unsAmazon is at the forefront of innovation within the space of fulfillment technology and robotics. We are seeking an innovative and solutions-oriented Operations Engineer to be a part of our global effort to develop and deliver the next generation of world-class technology systems inside our fulfillment centers in Europe.

In the Mechatronics & Sustainable Packaging Customer Experience (MSP-CX) organization, we have the unique role and privilege to work backwards from our customer needs and represent their voice through the entire products’ lifecycle (from product development, to deployment, to support & service), embodying Amazon’s leadership principle: Customer Obsession. We raise the bar on the readiness of new technologies in deployment and on the performance of those already in production; our mission is to transform "stand-alone work-cells” into "end-to-end integrated solutions” that are safe, easy-to-operate, easy-to-maintain, easy-to-deploy, and easy-to-service.

Successful candidates will have strong experience in technology development and testing with mechatronics equipment. This position is responsible for the schedule, scope, and cost planning for large-scale fulfillment technology and robotics projects into both live and new fulfillment centers across Europe.

As Sr. Operations Engineer, your primary role is to own the coordination and execution of definition, installation, commissioning, deployment, ramp-up, and support of the MSP products in the field. In parallel to the execution, you will be responsible for driving continuous improvement ideas into both the deployment cycle time (safety, quality, and productivity), and will be responsible for detailing engineering design improvements to the hardware engineering and product teams, to simplify the installation.

This role will require the ability to build relationships and capture and synthesize the voice of the customer. Come help us make history! Flexible locations across the EU (Italy, Germany, Spain, and France) and the UK.

Key job responsibilities

1. You will manage the development of project plans and technical solutions which may be defined
2. You will influence internal and external partner teams and suppliers
3. You will own the strategical definition of the technologies and the tactical planning on the installation of complex cross-functional projects with considerable impact across the functions of schedule, scope, cost, and product performance. Projects may span organizations or geographies in support of a business objective, and includes the management of contractors and vendors
4. You will support the strategy of your program / product for annual planning of resources and budget, defining deployment plans of record and continuous improvement goals. This includes setting standards, driving mechanisms, and delivering efficiencies across both deployment execution and machine performance, based on your own observations and the voice of the customer
5. You will own communication of program execution and performance both verbally and in writing, consolidating inputs across multiple internal cross-functional business teams
6. This is a travel-based role and you will be expected to travel to meet the requirements of your projects across Europe, upwards of 75% or more

A day in the life

In this role, you will focus on deployment project management and product ramp-up support. You will collaborate with hardware engineering, technical program and product managers, and internal customers to ensure the product is ready for deployment and capable of meeting business requirements.

You will travel to project sites, collaborate both virtually and in person, manage project schedules and budgets, and work on continuous improvement activities. You will also develop your professional skills and collaborate with your team to enhance the services you are responsible for.

About the team

The CX (Customer Experience) team within Mechatronics & Sustainable Packaging works backwards from internal customer insights to validate, deploy, and support MSP solutions globally, maximizing solutions readiness and customer satisfaction. The team maintains accountability in the field towards internal customers and manages the lifecycle of MSP solutions across quality assurance, deployment & ramp-up, and support.

Qualifications

• Bachelor’s degree in Engineering (Mechanical or Electrical Engineering) or other STEM field; more than 5 years experience in relevant fields of automated or non-automated material handling equipment; experience managing large projects and vendors; proficiency with Microsoft Office; experience with CAD software; ability to travel up to 75%.

Preferred qualifications

• Master’s degree in engineering, mechanical, operations, supply chain, business administration, or similar; experience in logistics, distribution, or fulfillment; knowledge of Six Sigma, Lean manufacturing; experience with automation solutions; benchmarking technical equipment and metrics.