Customer Service Manager (m/f/d) based in New Delhi, India (30217)

Customer Service Manager (m/f/d) based in New Delhi, India (30217)

Join to apply for the Customer Service Manager (m/f/d) based in New Delhi, India (30217) role at RECARO Aircraft Seating.

Job Details

Location: India

Department: Technical Service After Sales

Employment Type: Full-time

Seniority Level: Entry level

Responsibilities

• Serve as the on-site representative in New Delhi for several airlines, supporting entry-into-service activities.
• Provide consulting on technical in-service matters, including warranty analysis, corrective actions, scheduling cabin maintenance, and seat trainings.
• Manage AOG services and support the customer service sales process through technical clarification and potential improvements.
• Coordinate customer meetings, including management level and operational meetings, and liaise with MRO services.
• Conduct warranty analysis, support immediate actions, and coordinate with the MTS/CA team.
• Maintain regular reporting to stakeholders.
• Oversee seat maintenance via minor repairs or implementing SBs.

Qualifications

• Technical university degree (e.g., industrial or mechanical engineering) or comparable qualification with relevant work experience.
• Strong commercial understanding with experience in customer care and after-sales services.
• Intercultural competence for working with international customers.
• Practical project management experience.
• Optional: Training as a certifying staff or CAT mechanic.
• Analytical skills and a systematic working approach.
• Excellent communication skills in native language and English, with customer-oriented mindset.
• Willingness to travel internationally.
• Knowledge of certification, documentation, and processes in the aviation industry, especially seating, is advantageous.

Benefits

• RECARO Academy and career development paths.
• Corporate benefits program.
• Flexible working hours.

Contact

Marcus Pfisterer
Email: marcus.pfisterer@recaro-as.com

Your personal information will be kept confidential. Disabled applicants will be given special consideration in case of equal suitability.

Additional Information

• Industry: Aviation and Aerospace Component Manufacturing