Automation / Continual Improvement Officer

Serco has made significant contributions at ESA's European Space Operations Centre (ESOC) in Darmstadt, supporting a wide range of space missions and projects. Serco provides essential engineering, technical, and management services, playing a key role in logistics and operational support for missions. Their expertise in spacecraft operations, ground systems, and data processing has earned them recognition, including 'Best in Domain' awards from ESA. Their long-standing partnership with ESA reflects their commitment to excellence and innovation in the space sector, ensuring successful mission outcomes and advancing space exploration.

On behalf of our client, ESOC, we are looking for a skilled Automation / Continual Improvement Officer to join our team distributed over the ESOC site, in Germany.

Main Responsibilities

As Automation / Continual Improvement Officer, you will focus on the following:

• Coordinate and promote the use of automation across NOC services.
• Support the Service Manager in driving the evolution of the service in line with the Agency’s changing needs.
• Review existing processes, identify automation use cases for service improvement.
• Design and implement automated processes into operation.
• Integrate automation tools within NOC services.
• Collaborate with Service Delivery Managers and support groups for project implementation.
• Participate in user meetings, briefings, and workshops as required.
• Stay updated on latest trends, automation technologies, and best practices.
• Provide regular and on-demand reporting and statistics.
• Act as an interface to the customer.

Successful Candidate

If you believe you are the right fit, you should have:

• A solid background in IT / Operational support.
• Experience working in an international environment is a plus.

Desirable Experience and Education

• Knowledge of ITIL processes in IT Service Management.
• Experience in project management (Prince2, PMP, Six Sigma certifications preferred).
• Knowledge of automation tools and their capabilities.
• Understanding of networking, virtualization, and OS concepts.
• Fluent in English, with effective communication skills.
• Self-motivated, able to work independently.
• Proactive, confident, with good persuasive skills.
• Team-player, able to interface with technical and management personnel.
• Well-organized, capable of managing multiple tasks.
• Ability to write and present documentation and training materials.
• Experience in team coordination and supervision.
• Proficiency in MS Office and ITSM tools.

On Offer

• Relocation package including flight, transportation, and temporary accommodation.
• Participation in pension and health schemes.