AI Customer Solutions Engineer (ESG focus)

AI Customer Solutions Engineer (ESG focus)

READ BEFORE APPLYING: Adding a short intro video is mandatory for this position. We do this to get a better sense of candidates before continuing the process. Any application without a video will be rejected by default. Find instructions at the bottom of the post. No cover letter is required. Thank you!

What we do

At Briink, we're helping accelerate the transition to a sustainable future by creating the next-generation of AI powered tools for sustainability advisory, audit, and certification teams.

We believe that AI is the key to unlocking the future of sustainable business. With over 50 enterprise clients—including some of the world's largest firms—we’re already transforming how organizations manage their ESG data. Our technology helps sustainability teams uncover actionable insights from unstructured data sources, making it easier to drive compliance, efficiency, and impact at scale.

Your role

As Briink’s AI Customer Solutions Engineer, you will play a central role in advancing Briink’s mission to accelerate the climate transition by enhancing our customers' ESG workflows with AI.

You will lead efforts to ensure clients get real value from Briink’s AI technology by helping them successfully build their ESG use-cases on the Briink platform. This includes client-facing skills such as understanding their needs in detail and translating those into workflows in the Briink platform as well as more technical tasks such as AI prompt optimization, API integration support, and collaborating closely with clients to ensure their success as they transition to AI-enabled ESG workflows. Your role will include:

• Building Client's ESG use-cases into the Briink platform: You'll become a technical subject matter expert on the Briink ESG AI platform and use that knowledge to support clients to effectively use it for their ESG use-cases.
• Growing client relationships: You'll foster strong client relationships by thoroughly understanding their ESG use-cases and how this fits into their wider challenges and aspirations.
• Supporting client's technical integration: You'll assist clients with technical issues including those wishing to integrate with Briink.
• Defining Briink's upsell/growth strategy: You'll help build out our strategy for growth and upselling with our existing customers.
• Creating digital content and new use-cases: You'll develop new ESG use-cases directly on the Briink platform that are engaging and valuable to potential clients.

Your profile

• Customer-Centric Mindset: You are dedicated to delivering exceptional experiences for our clients.
• Entrepreneurial and outgoing: You thrive in a dynamic, fast-paced start-up environment.
• Tech-Savvy and Detail-Oriented: You are comfortable working with technical topics such as AI/LLM prompt optimization and API integrations.
• Excellent Communicator: You have outstanding verbal and written communication skills in English.
• Passion for AI and/or Sustainability: You have a passion for how AI can solve problems.

Requirements

• Minimum of 2 years of experience in solution consulting, sales engineering, technical sales, customer success or similar.
• Familiarity with AI/LLM tools and concepts.
• Fluency in English.
• You care about sustainability.

Even if your experience doesn’t align precisely with all the criteria, we encourage you to apply.

What we offer

• Competitive Remuneration: A competitive salary and equity package.
• Purpose-Driven Mission: Be part of the transition to an AI-powered, sustainable world.
• Flexible Working: Adapt your working hours to your needs.
• Trust and Ownership: Empowerment to own your projects.
• Dynamic Work Environment: Work in a diverse, collaborative environment.

As part of your application for the AI Customer Solutions Engineer role at Briink, please submit a short intro video (maximum of 2 minutes) addressing the following points:

• Brief Introduction: Introduce yourself and summarize your professional background relevant to this role.
• Passion for customer solutions engineering: Share what excites you most about this role.
• Alignment with Briink’s Mission: Explain why you’re interested in joining Briink.

Technical Guidelines:

• Duration: The video should not exceed 2 minutes.
• Content Quality: Focus on clear communication.
• Format: Provide a link to your video.

Purpose of the Video:

• This video helps us get to know you beyond your resume.
• No cover letter is required!

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting