Global Customer Quality Director (m/f/d) Automotive

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Global Customer Quality Director (m/f/d) Automotive, Nuremberg

Location: Nuremberg, Germany

Job Category: Customer Service

EU work permit required: Yes

Job Reference: [Reference details not provided]

Job Views: 2

Posted: 27.04.2025

Expiry Date: 11.06.2025

Job Description:

Job Responsibilities

As a Director of Customer Quality (m/f/d), you will champion an exceptional customer experience within our Automotive division. This pivotal role involves leading a global team of 12, including 5 managers, to enhance customer satisfaction by collaborating with sales, engineering, and operations. Your core responsibilities include:

• Leading and nurturing your team as the primary contact for customer feedback and improvements. You will lead cross-functional problem-solving initiatives to address quality issues swiftly, ensuring minimal customer impact.
• Developing and implementing a global customer quality improvement strategy to elevate our customers' experience at every touchpoint.
• Engaging proactively with customers, traveling to assess product applications firsthand, and fostering meaningful connections to understand their needs.
• Guiding the organization through the 8D process, facilitating lessons learned through root cause analysis.
• Collaborating with sales to build customer trust by sharing strategic roadmaps and resolving issues promptly.

We seek candidates with a degree in mechanical engineering, materials science, process engineering, or a related technical field, combined with extensive experience in customer quality leadership within the automotive sector. Additional valued qualifications include:

• Experience in a full-scope IATF 16949 environment, preferably with ISO/TS 16949 Lead Auditor certification.
• Strong leadership skills focused on collaboration and communication.
• Proficiency in problem-solving methodologies and continuous improvement.
• Fluent business English; proficiency in German is advantageous.

At Danfoss, we believe diversity and inclusion foster creativity, innovation, and broader perspectives. If you feel your profile isn't a perfect match, we encourage you to apply anyway—your unique insights could bring new value to the role and our organization.

#LI-IN1 #LI-Hybrid

Employee Benefits

We offer a range of benefits, including:

• Bonus system
• Company car
• Remote work options
• Pension plan
• Personal insurance
• Communication package
• Opportunity to join Employee Resource Groups
• State-of-the-art virtual work environment

Note: Benefits depend on country and contract specifics and are subject to change without notice.