Content Administrator (m/f/d)

Company Description

We at news aktuell GmbH are a wholly owned subsidiary of Deutsche Presse-Agentur (dpa) and offer innovative solutions for successful PR and communication with our services ots, zimpel and Presseportal.de. Our tools supply media professionals via editorial ticker or e-mail, publish PR content on the web and ensure high findability on Google etc. In this way, we provide our customers with maximum reach and visibility - nationally and internationally. We owe our success as news aktuell GmbH to our 135 employees, who drive our products and solutions forward at four different locations. We are driven by mutual appreciation, openness and humour in our daily work together. A diverse team and the exchange of perspectives and cultures are important to us. We also believe in flat hierarchies and are convinced that colleagues can only realise their full potential if they can work independently and develop their individual skills in the best possible way.

We look forward to you becoming part of our team: We are looking for you as a Content Administrator (m/f/d) full-time for news aktuell GmbH at one of our locations in Hamburg, Berlin, Frankfurt or Munich or remotely (from Germany).

The job + The responsibility

• Message processing at national and international level: Keywording and processing for the dispatch of company information in accordance with agency standards (IPTC)
• Identification of optimisation and add-on potential: Analysis of incoming orders to improve distribution
• Complaints management & support: Professional communication with customers (by telephone and in writing) to clarify concerns and problems
• Distribution processing: Collaboration with (international) partners and agencies to ensure smooth processes
• Creation and updating: Maintenance of customer and company data
• Documentation of departmental knowledge: Ensuring a transparent and traceable knowledge base within the team

You + Your strengths

• Professional experience in customer order processing: Practical knowledge of complex processes
• Technical understanding: Confident handling of databases and technical processes
• Communication skills: Enjoy active customer contact
• Prioritisation: Ability to work confidently even when under pressure
• Openness to innovation: Interest in new technologies and continuous improvement
• Comprehensive general education and knowledge of the media and PR industry: Broad knowledge that will benefit you in your daily work and when advising customers
• Language skills: Native-level German and good written and spoken English
• Flexibility: Willingness to work shifts (7 a.m. to 8 p.m.), on-call and weekend work

We + our culture

• We are flexible in terms of working hours and you can also work on the move
• We cover your bus and train costs on your "office working days": Height-adjustable desks, modern rooms and the latest technical equipment await you in our offices
• We are mobile - we send your personal computer to your home
• We bring a lot of fun: from team days to summer parties and other internal events, there's a lot going on - even digitally to your mobile office at home
• We can get by without you: 30 days holiday and everyone is off on 24.12. and 31.12.
• We think green: we use Fairtrade and regional suppliers for our free hot and cold drinks and fruit
• We won't throw you in at the deep end: We have an individual onboarding programme
• We have a collegial atmosphere: Which is why we are on first-name terms with everyone from interns to management
• We take care of you: With subsidies for capital-forming benefits and meals in the canteen or an offer for the company pension scheme
• We give you the opportunity to develop yourself further and discover new potential within yourself

Sounds good?

Then we look forward to receiving your application - simply and quickly via our online form.

Your HR contact

Your contact person in the HR department is Sebastian Stamer.