Field Automation Engineer (m / f / d)

Biosero, Inc. is the leader in life science robotic automation and integration. Our award-winning no-code software tools enable vital research to be done quickly while freeing scientists to address additional scientific challenges. Our solutions are placed in the top accounts worldwide, including the top : pharmaceutical, agricultural, clinical, diagnostics, and biotech companies. Our work impacts the world by accelerating productivity, discovery & cures. Our team is passionate about our mission to enable discoveries in life science by coupling our software platforms with data and robotics. Biosero is the fastest-growing software company in the life sciences space. We have been voted the best place to work for many years. Since 2021 Biosero is part of the BICO Group.

What you will do

Biosero is looking for driven Engineers to join our robotic automation team and help us build, install, and support world-changing laboratory and industrial robotic automation systems. As a member of the team, you would be working with constantly evolving technologies such as collaborative and mobile robotics, machine vision, machine learning, artificial intelligence, and more! We are looking for a passionate engineer who is excited to learn and develop along with our company as we develop remarkable, innovative products.

This position requires 50-70% travel (travel is planned in advance).

Responsibilities

• Support automation projects from build phase through site installation

Conduct operational acceptance testing of components

• Conduct Green Button Go instrumentation driver testing and troubleshooting
• Work closely with all Biosero customers to support Green Button Go scheduling software, GBG Suite software products and Transfer Map liquid handling software
• Work closely with Biosero sales, applications, software, and other integrations team members to assure customer success and account growth
• Promote and support service agreement sales
• Regularly write technical documentation, including knowledge base articles, service notes, technical bulletins, and troubleshooting procedures
• Performs all other duties as assigned

Qualifications

• Bachelor’s degree in a physical science such as engineering, computer, mechanical or comparable fields or equivalent practical experience
• At least 3 years of experience in laboratory equipment or field service support
• Ability to debug networking issues
• Software / programming skills a plus, especially with C#
• Experience in Pharma / Life Science industry and using laboratory instruments from Hamilton, Beckman, Tecan, Agilent, etc. is preferred
• Proven troubleshooter / problem solver with strong analytic skills and a determination to find win / win solutions
• Must be comfortable in role as a subject matter expert and trainer, performing customer training and live software demonstrations
• Excellent verbal and written communication skills
• Ability to apply knowledge of installation, repair, and troubleshooting at board, module, and system level
• Ability to write professional technical reports and procedures
• Has demonstrated high level of accountability, responsibility, and technical competence
• Must be task focused and have a results-oriented attitude and approach to the job responsibilities

We are accelerating the speed of research and innovation

Our vision is to impact the world by integrating people and automation technologies, providing highly adaptive software and laboratory automation tools. Making an impact on mission-critical discoveries is why we get up every morning, and we pursue it with a relentless commitment to excellence. It shows in everything we do.

We are a fast-paced and mission-driven company

Our goal is to bring together driven, challenge-oriented, and growth-minded high-achievers committed to the success of the scientists we work with. We are passionate about partnering with laboratories to enhance life and address the most significant needs in the world.

Do you want to become part of our success story? Then apply online via our job portal. Please note that for Data Privacy compliance we are not able to accept any e-mail applications!

At Biosero , we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. We are an equal opportunity workplace and will always pride ourselves on being a collaborative environment.

Apply online

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